business operations

How to fit Support as a Service into your existing support operation

Almost all of our clients have existing internal agents or managers that work with us.  By combining an existing support team with Influx, our clients can both guarantee coverage and invest in their own teams and systems.

business operations

When should a company use Support as a Service?

Support as a service is utilized by companies to free up internal resources, provide consistent customer support, and gain competitive advantage. It is best utilized as a tier 1 support operation, meaning the outsourced experts answer inbound messages with concise, knowledgeable answers and precise documentation.

interviews

Using excellent CX to differentiate, focus and grow - Interview with Eva Schaller from Sendle

This interview dives into how CX strategy fits into a growth drive powering 3x year on year growth.

product

How trials work - getting started with Influx

With Support as a Service, we have a pre-built, pre-managed team, ready to help answer tickets in your help desk.

interviews

Support Q&A with Ben Collet — Director of Customer Advocacy at Zendesk

Ben Collet shares his support team's workflow, how they grow, and their success key metrics based on his 6-years experience.

tips and tutorials

Five ways to compete with Amazon using excellent customer service

Manly Bands is an anomaly, and for all the right reasons. They compete with Amazon in an already crowded market and build a profitable business in less than a year. Here are five takeaways!

interviews

Support Q&A with Ashley King, Director of Support at 99designs

Ashley King ran the support team at 99designs. She built and scaled her team from a couple of agents to more than 50 in such a fast-paced environment. How does she perform this excellently?

tips and tutorials

How to start small but think big: 5 steps for creating the future

Startups are perfect size, not too big for bureaucracy and small enough to experiment - but they are everywhere. How do startups create disruptive innovation? These 5 steps will lead you there.

best practices

We get 27% of our leads from live chat — You can too

In order to drive revenue and growth, more leads help us figure out what to offer, to whom and how. But how exactly do we get more leads? We share the solution that we found.