Support Q&A with Ashley King, Director of Support at 99designs
Ashley King ran the support team at 99designs. She built and scaled her team from a couple of agents to more than 50 in such a fast-paced environment. How does she perform this excellently?
How to start small but think big: 5 steps for creating the future
Startups are perfect size, not too big for bureaucracy and small enough to experiment - but they are everywhere. How do startups create disruptive innovation? These 5 steps will lead you there.
We get 27% of our leads from live chat — You can too
In order to drive revenue and growth, more leads help us figure out what to offer, to whom and how. But how exactly do we get more leads? We share the solution that we found.
Customer service as a service guarantees output, quality and coverage
Influx provides 24/7 support as a service for SAAS, eCommerce, and tech companies. We take on everything that’s required in guaranteeing a high quality response. Here are the benefits.
New feature: Support as a service for ThemeForest comments
We’re now offering support as a service as part of our 24/7 WordPress support service. See how we perform this process with one of our clients — UX Themes.
Influx Year in Review: 2016
Startups are the business of constantly learning, iterating, and launching new things, and we’ve definitely done that on all fronts. Here are some highlights!
We’re taking on support quality
Here is how Influx started, what we've discovered from help desks analysis of 100+ companies, and how we take on improving support quality.
Customer support job trends
How different companies label their support teams? What’s the difference between happiness engineer and classic CS representative? Let's dive into the data.
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