When to offer customer voice support for your startup
Voice customer service and phone support are important for your business. When should your customers be able to call customer support?
8 common customer service mistakes & how to avoid them
Customer service mistakes can be devastating to a business that isn’t aware of and prepared to avoid. Read now to find out!
The 8 best help desk software for 2023
Looking to improve your customer experience in 2023 with a quality help desk? Find out more about which one is right for your business.
Leadership and the power of authenticity in a remote workforce
Meet Ell, a Project Manager based in Toronto, Canada. Since starting at Influx in 2017, Ell relocated from Jamaica and has learned lots of leadership skills along the way.
Partnering customer success and marketing teams
Align your marketing and customer success teams to improve customer experience and better understand the customer journey.
How to de-escalate an angry customer
De-escalation of angry customers is an art form and when performed correctly, can even lead to long-term, happy customers. Read our guide to find out more!
AnimalHouse Fitness case study: Maintain inbox zero with great brand match for social media coverage
See how AnimalHouse Fitness works with Influx to maintain inbox zero and handle social media inquiries with excellent brand match.
How to engage remote employees for improved CX
Keeping remote employees satisfied and engaged has a direct impact on customer experience. Improve remote employee engagement with this quick read!
Freshdesk Help Desk Spotlight
Learn all about the cloud-based customer service software including key features and help desk hacks.
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