Influx Blog

Learn how to build and scale a world-leading support team.

All Case Studies AI Leadership Interviews Growth CX Excellence Inside Influx Reviews

Growth How to ensure optimal security for your business At its worst, a cyber assault can cause irreparable damage to a company and can even result in legal action. Be proactive in keeping your business safe!

Growth How to make your company a leader in the digital age Leadership shapes the future and ensures that organizations are well-equipped to thrive in a rapidly changing world. Read more for digital era leadership skills.

CX Excellence How to scale without compromising customer support Providing good customer support is crucial for the long-term growth and success of a business. Learn to scale without compromising service!

Growth How to grow B2B sales Test these 8 proven strategies and techniques to close more deals across your B2B sales.

Growth 6 key components of strengthening your business operations Monitoring business operations and adjusting for effectiveness is vital for long-term success. Improve your business operations today!

Case Studies Saturn case study: 24/7 coverage for 15,600+ ticket backlog with 10 Zendesk agents See how Saturn scaled from 5 to 22 Influx agents while providing 24/7 coverage and back office support with help desk experts.

Growth How to optimize for business growth in Q1 Q1 sets the tone for the year. Read more to make your plan for success by optimizing your operations to focus on growth.

CX Excellence CX trend predictions for 2023 Our top 5 CX predictions for 2023. Utilize these trends for enhanced customer loyalty and satisfaction.

CX Excellence 8 reasons to outsource your IT & technical support Outsourcing your technical support can save your company valuable resources. Read our guide to find out why you should outsource your IT and technical support!

Case Studies AKKO case study: After-hours coverage for 142% ticket increase via live chat and email See how Influx used after-hours coverage to tackle a 142% ticket increase via live chat and email with a perfect brand match.

Growth 9 steps to reset your business budget for Q1 It's essential to reset business budgets to spend wisely and to plan for any uncertainties that may lie ahead. These 9 steps will get you started!

CX Excellence 7 reasons you need call center outsourcing Get answers to questions including what is call center outsourcing, how much does it cost, and why outsource.