Case studies

See how brands work with Influx to deliver fast, high-quality support at scale.

All Case studies Customer experience Customer support Product Work culture

Case studies Threadless case study: Burst coverage resolves 2800+ seasonal backlog with 92%+ CSAT See how Threadless handled a 200+% growth spurt, while moving to a fully remote operation in 2020 with Influx.

Case studies Asana Rebel case study: 100% customer support in 6 languages across 7 platforms See how Asana Rebel handled 8x growth in 2020 while continuing to deliver multi-language, multi-channel customer support with Influx.

Case studies ClassPass scales global member support with Influx Influx partnered with ClassPass to build a global CX operation capable of handling 250,000+ monthly tickets, delivering agility, consistency, and 24/7 coverage without compromising quality.

Case studies ettitude case study: End-to-end eCommerce support on demand See how ettitude manages sales spikes and seasonality with Influx to grow their sustainable eCommerce brand globally.

Case studies Motor Trend on Demand Case Study: 24/7 omnichannel support with 2x burst coverage How Motor Trend on Demand, the #1 destination for automative content, works with Influx to deliver fast, 24/7 support across platforms.

Case studies Biteable case study: 24/7 support with 2-minute resolution time and 90% CSAT How Biteable, a video building community with 4 million+ members, works with Influx to provide 24/7 support and sales with a median response time of four minutes.

Case studies Koala case study: After Hours Email and Chat Support Powering 70%+ NPS Koala, the highest-rated mattress retailer in Australia, works with Influx to provide after hours email and chat support powering 70%+ NPS.

Case studies Manly Bands case study: 24/7 support and sales, two-minute live chat response times Influx delivers 24/7 support and sales with 5 minute response times for this eCommerce business running on Shopify.

Case studies Blenders scales global CX with Influx with 24/7 dedicated support Influx.com partnered with Blenders Eyewear to deliver always-on, brand-aligned customer support, combining dedicated coverage with on-demand flexibility to handle up to 20,000 ticket surges during peak sales periods.

Case studies Bonobo case study: fast app support and bug reporting for iOS, 24/7 See how Influx delivers fast in app support and bug reports for iOS, 24/7 with 1000+ resolutions per month.

Case studies Sendle case study: 10 agents resolve 27,000+ conversations per month, then scale 2x in one month 10 agents close 27,000+ conversations per month, then scale 2x in one month for the holidays

Case studies AKKO case study: After-hours coverage for 142% ticket increase via live chat and email See how Influx used after-hours coverage to tackle a 142% ticket increase via live chat and email with a perfect brand match.