case studies

Case Study

AnimalHouse Fitness case study: Maintain inbox zero with great brand match for social media coverage

See how AnimalHouse Fitness works with Influx to maintain inbox zero and handle social media inquiries with excellent brand match.

Case Study

Linktree case study: 93% CSAT for 24/7 coverage in 5 languages

See how Linktree works with Influx for 24/7 coverage to achieve 93% CSAT for tier-2 tickets and inbox zero.

Case Study

Bearpaw case study: 100% customer support for 2x seasonal ticket spikes

See how Bearpaw works with Influx to handle 2x seasonal spikes for email, live chat, and voice with 91% CSAT.

Case Study

Manly Bands case study: 24/7 support and sales, two-minute live chat response times

Influx delivers 24/7 support and sales with 5 minute response times for this eCommerce business running on Shopify.

Case Study

Brand Access case study: 95%+ CSAT for 8500+ tickets per month

See how Brand access partnered with Influx for complete customer support of 8500+ tickets per month with 95%+ CSAT!

Case Study

Winkl case study: Instant live chat support with a 94% customer feedback rating

See how Winkl partners with Influx to deliver 1m 15s response time averages over live chat 20/7.

Case Study

Karbon case study: Delivers 24/7 worldwide customer support with 80%+ CSAT and 2,000 conversations a month

See how Karbon managed 3x growth with Influx to deliver 24/7 live chat support.

Case Study

Threadless case study: Burst coverage resolves 2800+ seasonal backlog with 92%+ CSAT

See how Threadless handled a 200+% growth spurt, while moving to a fully remote operation in 2020 with Influx.

Case Study

ettitude case study: End-to-end eCommerce support on demand.

See how ettitude manages sales spikes and seasonality with Influx to grow their sustainable eCommerce brand globally.