case studies

See how brands work with Influx to deliver fast, high-quality support at scale.

Case Study

Helix Sleep clears a 2,000-ticket backlog and meets seasonal demand with scalable support

See how Helix Sleep cleared a 2,000 ticket backlog and meets seasonal demand with a flexible, scalable support solution.
Case Study

Light My Bricks earns 5-star reviews from over 92% of their customers

See how Light My Bricks goes "above and beyond" in customer service to earn 5-star reviews from 92% of customers.
Case Study

8 dedicated agents handle 5,000 tickets/month with a 56% decrease in missed calls

See how a mobile app for summer camps scaled their customer service team to handle 5,000 tickets/month, reducing missed calls by 56%.
Case Study

Fintech company leverages 24-hour coverage to clear 3,000+ ticket backlog

See how Influx solved a 3,000+ ticket backlog and provides round-the-clock coverage for a popular fintech company.
Case Study

CASELY case study: Improved first response time by 10x while experiencing 16,954% growth

See how CASELY reduced their first response time by 10x, improved their brand star rating to 4.8 and grew 16,954% while partnering with Influx.
Case Study

Koala case study: After Hours Email and Chat Support Powering 70%+ NPS

Koala, the highest-rated mattress retailer in Australia, works with Influx to provide after hours email and chat support powering 70%+ NPS.
Case Study

Sales team closes $1.6m in new revenue in five months

A leading US-based industrial firm needed help growing their sales. The fully-managed Influx sales team closed $1.6 million in new revenue in five months.
Case Study

Ticketing app with 5 million users clears backlog and maintains 86% CSAT on 6,000+ tickets/month

See how a ticketing app partnered with Influx to clear the backlog and maintain inbox zero on over 6,000 tickets each month.
Case Study

Mobile app with 30 million global users improves CSAT from 90% to 94%

See how a leading audiobook app company reduced first response time by 80% and managed an increased volume of 7,000 tickets/month.