Case Studies

See how brands work with Influx to deliver fast, high-quality support at scale.

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Case Studies Suntransfers earns 5-star reviews from over 77% of customers with fast, 24/7 multilingual support See how private airport transfer service, Suntransfers, delivers fast, multilingual support 24/7.

Case Studies Roller Skates eCommerce company clears 2,300 ticket backlog in 10 days See how a popular roller skates eCommerce company solves a 2,300 ticket backlog in just 10 days, then maintains inbox zero.

Case Studies Linktree partnered with Influx.com to make CX simple and fast with 93% CSAT for 2.8 million subscribers How an on-demand CX operation supported a $1.3 billion tech juggernaut

Case Studies JS Group: Six brands, one streamlined customer service solution See how JS Group partnered with Influx for a multi-brand customer service solution.

Case Studies Light My Bricks earns 5-star reviews from over 92% of their customers See how Light My Bricks goes "above and beyond" in customer service to earn 5-star reviews from 92% of customers.

Case Studies Helix Sleep clears a 2,000-ticket backlog and meets seasonal demand with scalable support See how Helix Sleep cleared a 2,000 ticket backlog and meets seasonal demand with a flexible, scalable support solution.

Case Studies 8 dedicated agents handle 5,000 tickets/month with a 56% decrease in missed calls See how a mobile app for summer camps scaled their customer service team to handle 5,000 tickets/month, reducing missed calls by 56%.

Case Studies Fintech company leverages 24-hour coverage to clear 3,000+ ticket backlog See how Influx solved a 3,000+ ticket backlog and provides round-the-clock coverage for a popular fintech company.

Case Studies Koala case study: After Hours Email and Chat Support Powering 70%+ NPS Koala, the highest-rated mattress retailer in Australia, works with Influx to provide after hours email and chat support powering 70%+ NPS.

Case Studies CASELY case study: 24/7 L1 & L2 support by real people - improved product review score from 3.3 to 4.8 stars. See how CASELY reduced their first response time by 10x, improved their brand star rating to 4.8 and grew 16,954% while partnering with Influx.

Case Studies Ticketing app with 5 million users clears backlog and maintains 86% CSAT on 6,000+ tickets/month See how a ticketing app partnered with Influx to clear the backlog and maintain inbox zero on over 6,000 tickets each month.

Case Studies Mobile app with 30 million global users improves CSAT from 90% to 94% See how a leading audiobook app company reduced first response time by 80% and managed an increased volume of 7,000 tickets/month.