case studies

See how brands work with Influx to deliver fast, high-quality support at scale.

Case Study

Tipsy Elves scales support by 5x during peak season with 92% CSAT

Read how eCommerce holiday-themed apparel company, Tipsy Elves, successfully scales during peak holiday season while maintaining high customer satisfaction.
Case Study

Roller Skates eCommerce company clears 2,300 ticket backlog in 10 days

See how a popular roller skates eCommerce company solves a 2,300 ticket backlog in just 10 days, then maintains inbox zero.
Case Study

Helix Sleep clears a 2,000-ticket backlog and meets seasonal demand with scalable support

See how Helix Sleep cleared a 2,000 ticket backlog and meets seasonal demand with a flexible, scalable support solution.
Case Study

Light My Bricks earns 5-star reviews from over 92% of their customers

See how Light My Bricks goes "above and beyond" in customer service to earn 5-star reviews from 92% of customers.
Case Study

8 dedicated agents handle 5,000 tickets/month with a 56% decrease in missed calls

See how a mobile app for summer camps scaled their customer service team to handle 5,000 tickets/month, reducing missed calls by 56%.
Case Study

CASELY case study: Improved first response time by 10x while experiencing 16,954% growth

See how CASELY reduced their first response time by 10x, improved their brand star rating to 4.8 and grew 16,954% while partnering with Influx.
Case Study

Sales team closes $1.6m in new revenue in five months

A leading US-based industrial firm needed help growing their sales. The fully-managed Influx sales team closed $1.6 million in new revenue in five months.
Case Study

Ticketing app with 5 million users clears backlog and maintains 86% CSAT on 6,000+ tickets/month

See how a ticketing app partnered with Influx to clear the backlog and maintain inbox zero on over 6,000 tickets each month.
Case Study

Mobile app with 30 million global users improves CSAT from 90% to 94%

See how a leading audiobook app company reduced first response time by 80% and managed an increased volume of 7,000 tickets/month.