case studies

See how brands work with Influx to deliver fast, high-quality support at scale.

Case Study

Bearpaw case study: 100% customer support for 2x seasonal ticket spikes

See how Bearpaw works with Influx to handle 2x seasonal spikes for email, live chat, and voice with 91% CSAT.
Case Study

Manly Bands case study: 24/7 support and sales, two-minute live chat response times

Influx delivers 24/7 support and sales with 5 minute response times for this eCommerce business running on Shopify.
Case Study

Brand Access case study: 95%+ CSAT for 8500+ tickets per month

See how Brand access partnered with Influx for complete customer support of 8500+ tickets per month with 95%+ CSAT!
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Winkl case study: Instant live chat support with a 94% customer feedback rating

See how Winkl partners with Influx to deliver 1m 15s response time averages over live chat 20/7.
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Karbon case study: Delivers 24/7 worldwide customer support with 80%+ CSAT and 2,000 conversations a month

See how Karbon managed 3x growth with Influx to deliver 24/7 live chat support.
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Threadless case study: Burst coverage resolves 2800+ seasonal backlog with 92%+ CSAT

See how Threadless handled a 200+% growth spurt, while moving to a fully remote operation in 2020 with Influx.
Case Study

ettitude case study: End-to-end eCommerce support on demand.

See how ettitude manages sales spikes and seasonality with Influx to grow their sustainable eCommerce brand globally.
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99designs by Vista case study: Building a remote support team with consistent culture, standards, and performance.

See how 99designs, the world's largest graphic design platform uses Influx to support their highly engaged design community.
Case Study

ClassPass case study: 76 agents resolve 250,000+ tickets per month, surpassing KPIs

Influx resolved 250,000+ tickets per month for ClassPass with a dedicated team of 76 agents. Learn more about the partnership here.