case studies
See how brands work with Influx to deliver fast, high-quality support at scale.
Bearpaw case study: 100% customer support for 2x seasonal ticket spikes
See how Bearpaw works with Influx to handle 2x seasonal spikes for email, live chat, and voice with 91% CSAT.
Manly Bands case study: 24/7 support and sales, two-minute live chat response times
Influx delivers 24/7 support and sales with 5 minute response times for this eCommerce business running on Shopify.
Brand Access case study: 95%+ CSAT for 8500+ tickets per month
See how Brand access partnered with Influx for complete customer support of 8500+ tickets per month with 95%+ CSAT!
Winkl case study: Instant live chat support with a 94% customer feedback rating
See how Winkl partners with Influx to deliver 1m 15s response time averages over live chat 20/7.
Karbon case study: Delivers 24/7 worldwide customer support with 80%+ CSAT and 2,000 conversations a month
See how Karbon managed 3x growth with Influx to deliver 24/7 live chat support.
Threadless case study: Burst coverage resolves 2800+ seasonal backlog with 92%+ CSAT
See how Threadless handled a 200+% growth spurt, while moving to a fully remote operation in 2020 with Influx.
ettitude case study: End-to-end eCommerce support on demand.
See how ettitude manages sales spikes and seasonality with Influx to grow their sustainable eCommerce brand globally.
99designs by Vista case study: Building a remote support team with consistent culture, standards, and performance.
See how 99designs, the world's largest graphic design platform uses Influx to support their highly engaged design community.
ClassPass case study: 76 agents resolve 250,000+ tickets per month, surpassing KPIs
Influx resolved 250,000+ tickets per month for ClassPass with a dedicated team of 76 agents. Learn more about the partnership here.
Stay up-to-date with the latest CX news and insights with our biweekly newsletter.
Receive top curated content straight to your inbox. Sign up now.
