Influx Dedicated vs. Fractional Talent
Differences at a glance
Influx Dedicated
- Full-time (40 hours/week)
- Dedicated Team Leader included
- Full, brand-immersed support
- Custom training provided
- Continuous improvements
- KPI reporting
- Multilingual
$1,900/month
starting priceFractional Talent
- Flexible (2, 4, 6, 8 hour shifts)
- Only light management included
- Limited, general support
- Training dependent on client
$799/month
starting priceWhen to offer each solution
- High-ticket volume (500+ / mo): Dedicated Agents
- Low-ticket volume (<500 / mo): Fractional Talent
- Requires technical support (L2/L3): Dedicated Agents
- Needs brand-match as a priority: Dedicated Agents
- Requires 24/7 availability: Dedicated Agents
- Needs low-cost, part-time: Fractional Talent
- Requires shared agent support: Fractional Talent
- Needs multilingual support: Dedicated Agents
- Wants fully managed: Dedicated Agents
Offer Influx Dedicated to:
- High-volume customer support (more than 1,000-1,500 tickets per month).
- Companies that need a dedicated team fully integrated with their brand, voice, and processes.
- Clients requiring highly trained, tech-capable agents (L1/L2 technical support).
- Clients that want an autonomous team after the initial training (included management)
- Those needing complex troubleshooting, escalations, or multilingual support.
- Clients that prioritize CX process improvements, team performance management, and reporting.
Offer Fractional Talent to:
- Businesses that are pre-launch and will likely have low volumes to start.
- Companies handling lower ticket volumes (less than 1,000 per month).
- Clients that have limited budgets to allocate for staffing.
- SMBs that need flexible staffing at a lower cost.
- Companies needing basic operations, support, or call answering services.
- Clients looking for cost-effective coverage for peak hours, after-hours, or weekends.
Meshki supports 589% business growth with ethical near-shore service model & achieves 95% CSAT
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
24/7 coverage with a fully managed support team of 8 agents across 3 regions
6 dedicated agents handle 100% customer support for email, live chat, and voice
After hours support and burst coverage for seasonal backlog after 200%+ customer growth
Building a remote support team with consistent culture, standards, and performance
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support