Influx Dedicated vs. Fractional Talent

Differences at a glance

Influx Dedicated

  • Full-time (40 hours/week)
  • Dedicated Team Leader included
  • Full, brand-immersed support
  • Custom training provided
  • Continuous improvements
  • KPI reporting
  • Multilingual

$1,900/month

starting price
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Fractional Talent

  • Flexible (2, 4, 6, 8 hour shifts)
  • Only light management included
  • Limited, general support
  • Training dependent on client

$799/month

starting price
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When to offer each solution

  • High-ticket volume (500+ / mo): Dedicated Agents
  • Low-ticket volume (<500 / mo): Fractional Talent
  • Requires technical support (L2/L3): Dedicated Agents
  • Needs brand-match as a priority: Dedicated Agents
  • Requires 24/7 availability: Dedicated Agents
  • Needs low-cost, part-time: Fractional Talent
  • Requires shared agent support: Fractional Talent
  • Needs multilingual support: Dedicated Agents
  • Wants fully managed: Dedicated Agents

Offer Influx Dedicated to:

  • High-volume customer support (more than 1,000-1,500 tickets per month).
  • Companies that need a dedicated team fully integrated with their brand, voice, and processes.
  • Clients requiring highly trained, tech-capable agents (L1/L2 technical support).
  • Clients that want an autonomous team after the initial training (included management)
  • Those needing complex troubleshooting, escalations, or multilingual support.
  • Clients that prioritize CX process improvements, team performance management, and reporting.

Offer Fractional Talent to:

  • Businesses that are pre-launch and will likely have low volumes to start.
  • Companies handling lower ticket volumes (less than 1,000 per month).
  • Clients that have limited budgets to allocate for staffing.
  • SMBs that need flexible staffing at a lower cost.
  • Companies needing basic operations, support, or call answering services.
  • Clients looking for cost-effective coverage for peak hours, after-hours, or weekends.