AI-Human Support System
Automatically improve your entire support system using AI agents, AI management, human agents and CX management - all month to month and ready to scale.
Start with a quick AI review and benchmarking meeting.
Some of Our Partners
Gabriel, Recruiter, 4 yrs with Influx
One CX Team - Human and AI Powered
Improve your entire CX function, not just a bot.
We work backwards from your desired outcome, improving key metrics like CSAT, Average Response Time, NPS and Cost per Service.
The human agents and AI systems work in parellel. The AI agent responds to 20-50% of messages. The human agents manage escalations.
Ana, Customer Support, 3 yrs with Influx
Brand-Match AI
Our parallel AI bot ensures that your live AI experience continues to get better. We use the parallel bot to continuously test knowledgebase context and prompting tactics. Only when proven to work, we update your context to live, improving performance.
Learn more about AI agent management.
Influx is a trusted CX partner for brands, from startup to scale.
Multi-award winning cleaning brand. Over 100,000 5 star reviews.
See the 5 star reviews →
Ethical & sustainable fashion brand with 2x global growth & 96% CSAT.
What our clients say →
“Partnering with Influx has been a game changer!”
“Influx has been a fantastic partner. We’ve been able to scale our service without sacrificing quality.”
“Influx nailed it with their flexible service model, exceptional agents and trusty management layer that felt like an extension of our own management team.”
Multi-award winning cleaning brand. Over 100,000 5 star reviews.
See the 5 star reviews →
Ethical & sustainable fashion brand with 2x global growth & 96% CSAT.
What our clients say →
“Partnering with Influx has been a game changer!”
“Influx has been a fantastic partner. We’ve been able to scale our service without sacrificing quality.”
“Influx nailed it with their flexible service model, exceptional agents and trusty management layer that felt like an extension of our own management team.”
Get started now
Talk to us today.
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support
6 dedicated agents handle 100% customer support for email, live chat, and voice
After hours support and burst coverage for seasonal backlog after 200%+ customer growth
Meshki supports 589% business growth with ethical near-shore service model & achieves 95% CSAT
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
24/7 coverage with a fully managed support team of 8 agents across 3 regions
Building a remote support team with consistent culture, standards, and performance