Fully managed <br/>customer support
Influx provides a complete customer support operation. The best agents working for you, 24/7.
Training, management and QA included. Always on, always flexible, with month to month pricing.
-
Dolby
-
Pack & Send (in_service 2024)
-
AstroPay
-
Meshki - formatted - black
-
Casely - formatted - black
-
Dashing Diva
Customer support, your way
When it comes to customer support, one size doesn't fit all. Influx understands this, providing a flexible service that adapts to your specific needs and systems - month to month. We don’t just support; we enhance and grow with your business, taking your established processes and scaling them, while continuously improving with localized management.
Service excellence, elevated
Influx teams deliver both Level 1 and Level 2 support, ensuring every customer interaction is resolved quickly and accurately. Level 1 agents handle the high-volume, transactional requests, while Level 2 agents step in for complex workflows or escalations. Supported by a team lead, this structure provides both 24/7 coverage and 'no excuses' resolution capability.
Global coverage, perfect match
Influx runs nearshore teams to provide fast, reliable support coverage, while still feeling like an extension of your brand.
As your business grows, your support team scales with it, automatically, with agents and managers working normal hours. Learn more here.
Launch fast with confidence
With 1000+ support experts and managers around the world (and comprehensive brand training), Influx.com is ready to launch as soon as you are.
See how 99designs partnered with Influx to create an on-brand support team with consistent culture, standards, and performance.
Global CX for customer-first brands
Fast, flexible & scalable support that’s always on-brand.
“Influx has been a fantastic partner. We’ve been able to scale our service without sacrificing quality."
Ethical & sustainable fashion brand with 2x global growth & 96% CSAT.
What our clients say →
The #1 health app helping people become their best selves.
See our YAZIO case study →
“Influx has been a fantastic partner. We’ve been able to scale our service without sacrificing quality."
Ethical & sustainable fashion brand with 2x global growth & 96% CSAT.
What our clients say →
The #1 health app helping people become their best selves.
See our YAZIO case study →
Why Influx?
Brand alignment
Our agents become your brand ambassadors. We speak your language and reflect your company’s values.
Proven experience
Trust in our proven track record. We bring years of experience to deliver consistently exceptional service.
Seamless integration
Influx adapts to your current systems, amplifying your existing processes. See all of our integrations.
24/7 coverage from 76 agents achieve 49% reduction in first response time
100% customer support in 6 languages across 7 platforms for complete end-to-end support
After-hours coverage with dedicated agents for 142% ticket increase via live chat and email
24/7 email and live chat support achieve 94% CSAT with social media experts
Improved first response time by 10x while experiencing 16,954% growth via 24/7 support
Meshki supports 589% business growth with ethical near-shore service model & achieves 95% CSAT
 6 Circle - small.png)