Brand & culture fit
We understand that the best customer support feels like a natural extension of your brand voice — whether that’s friendly and conversational, luxury and refined, or technical and precise.
Extend your team with a fully-managed partner who lives and breathes your company’s culture, values, tone and personality.
Trusted to represent global brands
A true reflection of your brand
Brand experiences that build trust and loyalty.
Influx teams speak, act, and engage just like your in-house team does.
Tone of voice
Whether it’s fun and quirky; or premium and exclusive; or deeply technical — our agents adjust accordingly.
Brand training
Every agent goes through an intensive onboarding process to understand your products, customers, and business goals.
Cultural alignment
Agents understand regional preferences, slang, and buying behavior, ensuring seamless conversations.
Industry knowledge
We work in eCommerce, SaaS, fintech, travel, health & wellness, and more. Leverage our industry expertise for your CX success.
Immersive brand training
The foundation of great customer service is deep product knowledge and brand immersion.
At Influx, we take training seriously — before agents ever handle a customer interaction, they go through a multi-step learning process that includes:
Brand Playbooks
We work with you to build a custom knowledge base:
- Your brand tone, values, and messaging style.
- FAQs, troubleshooting workflows, and escalation policies.
- Customer pain points and how to handle objections.
Influx University
Agents complete an intensive program covering:
- Your product catalog, features, and common use cases.
- CRM tools like Zendesk, Intercom, Shopify, and custom platforms.
- Hands-on roleplay sessions to perfect tone, empathy, and efficiency.
Ongoing Training
Quality is checked, maintained and corrected with:
- Weekly coaching calls with Client Team Leaders (CTLs).
- Monthly quality assessments to ensure continuous improvement.
- Customer sentiment analysis to refine communication strategies.
Bespoke teams for your brand
Tailored talent
Influx teams are built around your brand and customers:
- Regional expertise – Agents are placed in time zones that align with your customers for seamless real-time support.
- Languages & dialects – American, European or Australian english, Influx agents communicate just like a local. Even French, Spanish, or German.
- Empathy & local knowledge – Agents understand local phrases, holiday seasons, payment preferences, and when to use humor, casual tone, or a more professional approach.
Mayang, Operations, 6 yrs with Influx
Automatic improvement
High performance
Influx teams run on structured quality management processes to ensure every agent maintains excellence, accuracy, and brand consistency.
- Real-Time QA Monitoring – Our Quality Assurance (QA) team reviews random tickets, chats, and calls weekly to maintain high standards.
- Performance Analytics – We track KPIs such as CSAT (Customer Satisfaction Score), NPS (Net Promoter Score), and Response & Resolution Times
- Bi-weekly Coaching Sessions – CTLs provide continuous coaching and brand reinforcement based on real customer interactions.
Gabriel, Recruiter, 4 yrs with Influx
Isaac Byers
Customer Service Manager,
Meshki
“Influx’s quality of work and positive attitude is the perfect solution to provide that first line of support for our customers 24/7, globally. Partnering with Influx has helped us take a majority of ticket load volume off our internal team, all while delivering excellent customer experiences. For us, one of the best benefits is their recruitment and management of awesome agents.”
Case studies
See how companies work with Influx to deliver flexibility and scale.
Dedicated agents maintain inbox zero with great brand match for social media coverage
100% end-to-end omnichannel customer support in 6 languages across 7 platforms
24/7 support for 9,000+ conversations per month with 2-minute resolutions and 90% CSAT
Read more client testimonials or case studies
Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
Meshki supports 589% business growth with ethical near-shore service model & achieves 95% CSAT
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
6 dedicated agents handle 100% customer support for email, live chat, and voice
After hours support and burst coverage for seasonal backlog after 200%+ customer growth
Building a remote support team with consistent culture, standards, and performance
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support