There are hundreds of customer service outsourcing providers out there. But which ones will uphold your brand’s reputation and deliver exceptional service?
We’ve done the research and created a list of the 5 best customer support outsourcing companies, plus what to keep in mind so you can outsource with confidence.
Before you begin
Before diving into outsourcing, it’s essential to understand key considerations and available options that can guide your decision and set you up for success. These factors highlight the benefits of outsourcing and help identify the right provider:
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Reputation and Experience
The best providers have proven track records and strong client testimonials, demonstrating consistent excellence in customer service. -
Scalability and Flexibility
Your needs will evolve over time, whether due to seasonal peaks or long-term growth. Adaptable solutions with month-to-month flexibility and rapid scalability make it easy to align support with your business goals. -
Training, Quality Assurance and Management
Outsourcing isn’t just about handing off tasks—it’s about maintaining quality. Comprehensive agent training and ongoing quality assurance ensure seamless integration with your brand’s standards. -
24/7 Multilingual Support
A global follow-the-sun model ensures your customers receive consistent, high-quality support no matter the time zone or language. -
Data Security and Compliance
Handling sensitive customer data requires robust security measures. Strict data protection standards ensure your customers’ information is safe.
Businesses can also tailor their outsourcing strategy by focusing on key aspects like location, service type, and model:
Location
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Onshore - Outsourcing within the same country.
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Nearshore - Outsourcing to neighboring countries.
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Offshore - Outsourcing to more distant countries.
Service Type
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Multichannel - A comprehensive approach that supports customers across multiple channels, including social media, chat, phone, and email.
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Technical Support - Specialized support focused on resolving technical issues, often requiring highly skilled agents.
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Business Process Outsourcing (BPO) - A broader category that may include customer service and other business processes like billing or HR.
Model
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Shared - Agents handle inquiries from multiple clients, making this a cost-effective option for businesses with lower volumes of customer interactions.
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Dedicated - A team of agents is dedicated exclusively to one company, offering more personalized service and deeper brand knowledge.
Now, on to the top customer service outsourcing providers.
The 5 best customer support outsourcing companies
1. Influx
Influx has a track record that speaks for itself. With over a decade of experience, Influx has built a reputation for delivering exceptional customer service, supporting more than 300 brands worldwide.
What sets Influx apart is their commitment to providing flexible, tailored solutions that go beyond traditional support services. Influx delivers a seamless and consistent customer experience through a comprehensive suite of services, including live chat, phone/voice support, email, social media, and sales solutions. You can hire world-class full-time agents dedicated to your brand, or start smaller with part-time agents at half the cost.
At the core of Influx’s success is a human-first, customer-centric focus. Whether it’s resolving complex technical issues or providing empathetic customer care, Influx’s team of professional support agents are dedicated to delivering exceptional customer experiences.
Pros:
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Month-to-month pricing and no lock-in contracts
Influx operates on a month-to-month basis with no lock-in commitments or hidden fees. The pricing model is simple and elastic—you only pay for what you use. -
All training and management included
Each Influx agent reports to a local manager, while a brand-specific CX manager keeps the team upskilled. From training to QA, teams are fully managed by Influx to meet your business and customer needs. -
Nearshore solution
Offers a strong nearshore solution, offering high availability and cultural alignment for businesses in neighboring regions. Provides brands with access to the top 1% of customer support talent, ensuring high-quality interactions at every touchpoint. -
24/7 multilingual support
Influx utilizes the follow-the-sun model (meaning, no graveyard shifts) to fill internal coverage gaps and get quality support at all hours. -
Flexibility and scalability
Influx support is flexible, scaling or contracting as you need it for on-demand support on your terms. Scale up during peak season, then scale down to match your ticket volume and maintain the right headcount. -
Launch in 1 week
Influx pre-vets and pre-trains agents to respond exactly as your in-house team would. You can launch as early as next week with no lock-in commitments to quickly resolve the backlog or focus on growth. -
Quality assurance
Influx’s fully managed support includes quality assurance (QA), which monitors the quality of agents’ responses to align them with service standards and expectations.
2. Simply Contact
Simply Contact has established itself as a reliable partner in the customer support outsourcing industry, offering a broad spectrum of services including customer care, technical support, sales, and back-office services. Founded in Ukraine in 2013, Simply Contact has grown its global presence, serving clients in over 20 countries.
With a strong emphasis on innovation and adaptability, Simply Contact’s mission is to solve complex business challenges by delivering simple, effective solutions that provide a consistent and positive customer experience.
Pros:
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Customizable solutions
Simply Contact designs flexible solutions tailored to your unique business requirements. -
Multilingual support
The company provides multilingual support in over 18 languages, catering to a diverse customer base worldwide. -
Augmented approach
Simply Contact integrates the latest technology and AI-driven tools to enhance efficiency and improve customer satisfaction. -
24/7 support availability
Simply Contact’s global reach enables round-the-clock service, ensuring that your customers are supported whenever they need assistance.
See Simply Contact’s request a quote page.
3. Wing Assistant
Wing Assistant is a rising star in the customer support outsourcing field, known for its innovative and scalable solutions that empower businesses to achieve operational efficiency. Focused on providing dedicated support through virtual assistants, Wing Assistant is changing how businesses manage customer interactions and administrative tasks.
What sets Wing Assistant apart is a unique subscription-based model that offers businesses a cost-effective way to access support services without traditional outsourcing. Wing Assistant provides a wide range of services, including customer support, sales support, lead generation, and back-office tasks, all handled by trained virtual assistants.
Pros:
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Subscription model
Wing Assistant offers a flexible subscription-based pricing model that allows businesses to scale their support team as needed without long-term contracts. -
Dedicated virtual assistants
Each client is assigned a dedicated virtual assistant trained to handle specific business needs for consistent and personalized service. -
24/7 availability
Wing Assistant’s virtual assistants are available around the clock so your business is always supported, regardless of time zones. -
Scalable solutions
The company’s model allows businesses to easily scale their support operations up or down based on demand, providing the flexibility to meet changing needs.
4. Evateck
Evateck has positioned itself as a leader in the customer support outsourcing landscape by utilizing cutting-edge technology to enhance customer experiences. With a focus on tech-driven solutions, Evateck supports companies in industries ranging from telecommunications to eCommerce, offering reliable customer service.
Evateck integrates seamlessly with existing systems, providing a smooth transition to outsourced support. The company’s services include customer care, technical support, and IT helpdesk solutions, all powered by advanced technology.
Pros:
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Technology integration
Evateck specializes in integrating its services with your existing systems for a seamless transition and minimal disruption to your business operations. -
Technical support focus
The company’s strong focus on technical support makes it a preferred partner for businesses in need of reliable and knowledgeable assistance for complex issues. -
Proactive customer care
The company’s proactive approach to customer care ensures that issues are resolved quickly and efficiently, leading to higher customer satisfaction rates. -
Multichannel support
Evateck provides support through various channels, including phone, chat, email, and social media, delivering a consistent customer experience across all touchpoints.
5. VXI
Founded in Los Angeles in 1998, VXI delivers contact center and BPO services, omnichannel and multilingual support, software development, CX innovation, quality assurance (QA), and infrastructure outsourcing.
With over two decades of experience, VXI has honed its ability to deliver customer service across various industries, including telecommunications, healthcare, and finance. The company is known for its strategic approach, combining people, processes, and technology to provide tailored solutions that drive customer satisfaction and business growth.
Pros:
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Extensive industry experience
With over 20 years in the industry, VXI brings a wealth of experience and knowledge to every partnership. -
Innovative focus
VXI invests heavily in technology and process improvements to stay ahead of industry trends and deliver superior customer experiences. -
Strong emphasis on employee training
VXI’s commitment to continuous training and development ensures that agents are well-equipped to handle any customer service challenge. -
Global reach
VXI operates in multiple countries, offering multilingual support and 24/7 availability to meet the needs of a diverse global customer base.
See VXI’s contact page.
Grow your business with customer service outsourcing
Influx builds fully flexible, high-performance customer support teams. Our services range from live chat support, email support, voice/phone support, and more to give you the customer assistance you need to prioritize other responsibilities and continue scaling your business.
Make your support operations fast, flexible, and ready for anything with experienced support teams working on demand. Get a quote now.
