Tutorial

Zendesk Tutorial: Setting up your initial five views

Views are the tool you use to organise tickets from inside Zendesk. Streamlining them to make the time spent in your inbox as efficient (and straightforward) as possible is so important when aiming for the elusive inbox-zero.
Case Study

Case Study: Bonobo

See how Influx delivers fast in app support and bug reports for iOS, 24/7.
Tutorial

Zendesk Tutorial: Activating CSAT

CSAT can be one of your most valuable tools when tracking the pulse of your customers. In this tutorial - we are going to run you through how you set it up within Zendesk.
Case Study

Case Study: Biteable Interview

Learn more about how Influx rolls out customer support to convert Biteable’s free users to paying ones using Intercom.
Case Study

Case Study: Vend Interview

Read how Vend provide an industry leading customer experience that helps power their entire business.
Case Study

Case Study: Manly Bands Interview

See how Manly Bands differentiates themselves from the competition by delivering thoughtful and fast responses.