Case Study: Biteable Interview
Learn more about how Influx rolls out customer support to convert Biteable’s free users to paying ones using Intercom.
Case Study: Vend Interview
Read how Vend provide an industry leading customer experience that helps power their entire business.
Case Study: Manly Bands Interview
See how Manly Bands differentiates themselves from the competition by delivering thoughtful and fast responses.
How to fit Support as a Service into your existing support operation
Almost all of our clients have existing internal agents or managers that work with us. By combining an existing support team with Influx, our clients can both guarantee coverage and invest in their own teams and systems.
When should a company use Support as a Service?
Support as a service works best as a tier 1 support operation - meaning we answer all inbound messages with known answers and clear documentation. For most companies, this means we answer 20-80% of all inbound tickets.
Case Study: Sendle Interview
Learn more about how Sendle has built and continues manage a 25+ team, supported by Influx.
See how support leaders at Zendesk, 99designs and Vend structure their support teams for success.
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