Customer service automation has always been the dream scenario for founders and operators, but it’s a game of tradeoffs. You usually either get fast and cheap OR personalized and human — only very rarely can you achieve both.
Enter 2025, and AI chatbots are rewriting the rules of CX. Again.
From the big AI and help desk players with deep pockets to scrappy startups pushing the boundaries, the AI chatbot market is overflowing with solutions that claim they’ll solve customer service forever. But will they?
At Influx, we’ve been in the CX business long enough to help cut through the hype - separate what’s working and not, based on implementation and implementation conversations with 20+ AI vendors and working with 200+ companies on implementing improved CX.
In this guide, we break down the top 5 AI chatbots for customer service—the best, the worst, and the ones that might actually deliver. Plus, five honorable mentions for those looking to experiment.
If you’re thinking about automating support in 2025, this is the list for you!
Let’s get into it.
Chatbot solution #1: Octocom
Website: octocom.ai
Why it’s great
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Cover all channels… Chat, email, SMS, social media AND voice (early stages)
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Simple pricing model
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One price point per conversation across ANY channel
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Pre-sales and post-sales support
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Free help desk included
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If you are a company with different brands, you can keep all chatbots analytics in one platform
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Lots of eCommerce integrations
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Free integrations with your website open API
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Relatively low cost-per-resolution
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High-resolution rate
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30-day free trial (try before you buy)
Areas for improvement
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Requires hands-on implementation for building the knowledge base (usually a few days)
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Relatively unproven
Perfect client/company:
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eCommerce brand
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500 - 5,000 tickets per month
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Email + Phone + SMS CX experiences
Chatbot solution #2: Yuma AI
Website: yuma.ai
Why it’s great
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Easy experience. They do everything for you.
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Competitive pay-per-fully-automated resolutions pricing.
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They only charge for fully-automated resolutions ($0.50-0.70/resolution). Other platforms often charge this per conversation even if resolutions happen with a human.
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30-day free trial (try before you buy)
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Social media moderation: They provide automated replies and negative comment alerts
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Proven experience resolving conversations beyond a FAQs page
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If you are a company with different brands, you can keep all chatbots analytics in one platform
Areas for improvement
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Digital channels only - chatbot, email, social media
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Requires a one-year commitment with a monthly payment cycle.
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Can only integrate with Kustormer, Gorgias, and Zendesk (not any other help desks)
Perfect client/company
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Companies that need to review difficult workflows, often involving media/photos.. Returns, refunds, etc…
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eCommerce, Subscription Companies, Software as a Service
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3,000+ tickets/month (great value at $0.50/resolution)
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Already working with Kustomer, Gorgias, or Zendesk
Chatbot solution #3: Auralis AI
Website: Auralis
Why it’s great
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Each agent gets their own AI assistant that helps them become more productive
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The AI agent uses your helpdesk, website, documentation, and systems, and it can include past tickets as well.
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The Quality Audit Agent can analyze every conversation ( both human and AI) and audit it for quality.
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They can host inside your infrastructure if needed.
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It understands user intent and question context.
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It offers personalized product recommendations based on customer preferences.
Areas for improvement
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Relatively expensive pay-per-response pricing.. $0.50-60/conversation.
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Minimum of 3000 conversations per month
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No free help desk. Need to integrate with a help desk.
Perfect client/company
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3,000-10,000 tickets/month
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eCommerce, Financial Services, gaming, mobile apps
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Companies ready to invest $20K/year in AI services
Honorable mentions:
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Wotnot: An affordable chatbot solution that supports deployment across multiple channels, including the web, Facebook, WhatsApp, Instagram, and SMS. Businesses can use Wotnot’s built-in helpdesk or integrate it with Zendesk for ticketing messaging handoff, and Freshdesk for ticketing handoff. Users can create workflows for common cases and leverage GenAI for more complex inquiries.
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Text (Chatbot): Developed by “Text,” this chatbot integrates seamlessly with its own helpdesk and supports ticket handoff to Zendesk and Freshdesk. It allows businesses to build workflows for routine issues while using GenAI to handle more advanced queries.
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Perfect Bot: Designed for Gorgias, Perfect Bot offers competitive pricing and effectively manages various types of customer inquiries across digital channels like email and live chat. Businesses can monitor the bot directly within Gorgias, benefit from AI-generated handover summaries, and easily optimize its performance.
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Chatbase: A widely used chatbot known for its simplicity in adding knowledge and refining responses. It primarily integrates with Zendesk, and additional integrations can be built using Zapier for expanded functionality.
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Kodif: A solid AI-driven solution for businesses looking to enhance customer interactions across multiple digital channels. It stands out for its user-friendly interface and ease of use. Best suited for companies with a budget of at least $25K–$30K per year and a minimum of 2,000 conversations per month.
Not sure which CX chatbot is the right one for you? Book a CX AI consultation here.
Author: Andrea Quiroz is an AI Adoption Manager with expertise in Data Science, process improvement, and data analysis. She is passionate about implementing innovative solutions across organizations.
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