business operations
Ensure operational efficiency for your brand.
6 ways to retain high-performing employees
The average cost to replace an agent can be anywhere between $10,000 and $20,000. Be proactive in recruiting and retaining top talent!
Business process outsourcing - the five most common services
Many business processes can be outsourced to save time & resources, allowing you to focus on the important things. Find out more today!
7 red flags to look out for when outsourcing CX
Arm yourself with the information to spot warning signs of a bad CX outsourcing agency and find the right fit for you.
7 tips to reduce agent attrition
Agent turnover can damage team morale and impact performance. Learn more about how to retain agents and keep them happy.
Top 5 questions to ask when hiring an outsourcing agency
Before disclosing any important company information, there are a few questions to ask an outsourcing agency before deciding if it's the right fit for your business.
How to scale CX teams while maximizing ROI
Insight is a competitive differentiator. How can you scale CX from a data-driven perspective with the intent to increase ROI? Read more!
How to combat the Great Resignation with outsourced support
The Great Resignation refers to employee shortages caused by the COVID-19 pandemic. Learn how outsourced support can be best solution for your business.
Five eco-friendly brands fostering sustainable business practices
Eco-friendly companies have a positive impact on the environment and build brand trust with consumers. Learn more about some of the sustainable businesses that work with Influx.
What is Business Process Outsourcing (BPO)?
BPO is a fantastic way for businesses’ to alleviate pressure by delegating important processes to an external company. Read to find out why BPO is important!
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