business operations

Our detailed guide provides everything you need to know about Support as a Service and why it’s so important for your business! Read to find out more.

More than ever before, companies are choosing to outsource e-commerce customer support because it is easy, efficient, and scaleable,.

Many companies have turned to live chat for customer support and sales, and here's why.

Customer service outsourcing is key to business growth. Here are five critical points to consider in sourcing for the right customer support partner.

Dynamic new business models combined with human-powered technology offer vibrant customer service today. Here are five critical questions to ask when you are considering customer service outsourcing.

Almost all of our clients have existing internal agents or managers that work with us.  By combining an existing support team with Influx, our clients can both guarantee coverage and invest in their own teams and systems.

Support as a service is utilized by companies to free up internal resources, provide consistent customer support, and gain competitive advantage. It is best utilized as a tier 1 support operation, meaning the outsourced experts answer inbound messages with concise, knowledgeable answers and precise documentation.