Customer support

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All Case studies Customer experience Customer support Product Work culture

Customer support 24/7 customer support solutions: follow the sun vs. graveyard shift models See how we harness the follow the sun model to provide round-the-clock global support, eliminating the need for our team to endure overnight shifts.

Customer support 6 steps to effectively reduce customer support backlog Read the six crucial steps to effectively solve customer support backlog.

Customer support 24/7 customer support stats you need to know Thinking about 24/7 or after-hours customer support? Read the top stats you need to know when kicking off 24/7 support.

Customer support The future of customer support is AI-human collaboration Customer support has always been human-centric, but using AI as a tool is the best way to achieve real-world balance.

Customer support Building or scaling a customer support team Excellent customer support is essential for customer retention and acquisition. Learn how to grow your support team today!

Customer support Enhancing the full customer journey with pre-sales + post-sales customer support From the initial spark of curiosity to nurturing a loyal relationship, pre and post-sales support play distinct roles in shaping customer experiences.

Customer support How to forecast headcount during peak season The very first step to preparing for a busy season is headcount forecasting. Try the forecasting calculator to be proactive and get your team ready!