Call answering services

Influx.com teams answer calls for you, call back customers and sell in real time. All in a simple month-to-month format, built to scale and go 24/7 from day 1.

See how this outsourced call center team handles 8,000 calls per week with 94% CSAT.

Trusted brands work with Influx to scale their businesses

Inbound and outbound teams to lock-in growth

Deliver exceptional CX services over the phone.

 

Top 1% of agents

We only hire the top 1% of agents (with perfect english) who can deliver exceptional customer experiences.

 

Month-to-month

A flexible way to deliver an exceptional customer experience at scale with no lock-in contracts.

 

Scale on demand

Hire 1 agent or 30+. Part time or full time agents. Scale up and down on demand.

 

Fully-managed

Our experienced managers provide training, QA, re-training and performance management.

Call center teams, built just for you

Influx provides a complete support ops team, improving key metrics like CSAT, NPS and time to resolution.

Influx is the #1 on demand support solution for brands - providing an automated and sustainable service model that grows with you.

Learn more about Influx.com service and support teams.

Generate more revenue with a complete sales operation, available on demand. Close more deals, while delivering best-in-class CX with top 10% sales reps and top 1% sales assistants and SDRs.

Stay flexible with month-to-month pricing.

Learn more about Influx.com sales teams.

Our results

94%

94% CSAT wile handling 8,000 calls/week.

Read the case study →

<30

<30 second average wait time, even at peak times.

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10x

10x decrease in call abandon rate with an Influx.com team.

Read the case study →

Yousef Ahmad
Customer Support Manager, Clipboard Health

“Influx’s ability to outperform even office-based BPOs, despite operating remotely, speaks volumes about their capabilities. It is evident that they take their commitment to our success seriously, consistently delivering results that not only meet but often exceed expectations.

As we continue to grow and evolve, we are genuinely appreciative of Influx’s dedication and efforts in serving us. We look forward to a future of continued collaboration, where together, we can achieve new heights of success.”

Security and Tech

Best-in-class technology & security

Security is our ultimate priority, which is why we’ve partnered with the world’s leading technology systems to provide end-to-end peace of mind. Our industry-leading security program complies with GDPR, CCPA and all workplace security standards, as well as HIPPA and payment regulations so you have the highest confidence in the management of your data.

Case studies

See how companies work with Influx to deliver flexibility and scale.

6 dedicated agents handle 100% customer support for email, live chat, and voice
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
Support and triage for 27,000+ conversations p/month with 2x scale-up capacity
24/7 global coverage via Support as a Service for 2,000+ tickets a month with 80% CSAT
Improved first response time by 10x via 24/7 support for email and Facebook

Resources to scale phone support and boost your brand

Customer Support
Omnichannel vs. multichannel support: what's the difference?
Product
Learn how part time agents provide 40 hours of support coverage
Business Operations
Inbound & outbound call centers: what to know
Resources and Guides
Ready to scale? Read the risks and how to overcome them
Customer Support
Read the 7 reasons your business needs call center outsourcing

Ready to try Influx? Let’s talk!

Let us help you manage the Influx

Scale your support team to become fast, flexible and ready for anything. No obligation, free quote & consultation