eCommerce holiday trends report
Download the latest eCommerce holiday trends report and learn what you should expect to round out the shopping season in 2022.
TRUSTED BY GLOBAL ECOMMERCE STARTUPS TO SCALE UP
Stay ahead of the backlog and improve customer ratings with quality support
See how CASELY took back their inbox to improve their customer ratings after partnering with Influx
CASELY's score after Influx
Partnered with Influx March 2020
Amazing service…Their customer support is friendlier than a labrador puppy and quicker than the spread of Covid…I got a replacement (case) for free within 3 days. I live in Germany, and the case was shipped from the US in 3 days!!! Witchcraft. They also respond to emails within minutes. They are so perfect it’s scary.
See how CASELY went from 3.3 to 4.8 on Trustpilot and grew 16,954% while working with Influx. Read the case study →
See how eCommerce brands work with Influx
Burst coverage resolves 2800+ seasonal backlog with 92%+ CSAT after 200%+ customer growth
100% customer support for 2x seasonal ticket spikes from 6 dedicated agents
Reduced 48hr response time by 6x while growing 300+% with dedicated agents
10 agents resolve 27,000+ conversations p/month, then quickly scale 2x in one month
Improved first response time by 10x while experiencing 16,954% growth via 24/7 support
More solutions
eCommerce and Retail
SAAS
Live chat
Enterprise call center
How it works
Burst Coverage
After Hours
Sales teams on demand
Ready to try Influx? See more solutions →
Deliver fast, high-quality support at scale
Make your support operation fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
24/7 coverage with a fully managed support team of 8 agents across 3 regions
6 dedicated agents handle 100% customer support for email, live chat, and voice
Building a remote support team with consistent culture, standards, and performance
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support