business operations

The 8 best help desk software for 2023

Looking to improve your customer experience in 2023 with a quality help desk? Find out more about which one is right for your business.
work culture

Leadership and the power of authenticity in a remote workforce

Meet Ell, a Project Manager based in Toronto, Canada. Since starting at Influx in 2017, Ell relocated from Jamaica and has learned lots of leadership skills along the way.
business operations

Partnering customer success and marketing teams

Align your marketing and customer success teams to improve customer experience and better understand the customer journey.
tips and tutorials

How to de-escalate an angry customer

De-escalation of angry customers is an art form and when performed correctly, can even lead to long-term, happy customers. Read our guide to find out more!
Case Study

AnimalHouse Fitness case study: Maintain inbox zero with great brand match for social media coverage

See how AnimalHouse Fitness works with Influx to maintain inbox zero and handle social media inquiries with excellent brand match.
work culture

How to engage remote employees for improved CX

Keeping remote employees satisfied and engaged has a direct impact on customer experience. Improve remote employee engagement with this quick read!
customer support

Freshdesk Help Desk Spotlight

Learn all about the cloud-based customer service software including key features and help desk hacks.
business operations

Setting up FAQ macros to save time and money

Macros are a powerful tool for customer support teams that saves time and money. Optimize your response time and get macros set up today!
work culture

Flexibility and diverse talent at Influx

Meet Guilhermo, a Customer Service Agent located in Sao Paolo, Brasil. Learn about the flexibility and talented team members that make up Influx.