Influx Blog
Learn how to build and scale a world-leading support team.
Work Culture
How to Build Confidence
Learn to build confidence at work. Confidence is a critical skill because it affects everyone whom we interact and communicate with daily. Here are some practical ways to help build confidence.
Customer Support
Holiday shopping support ticket trends
How much of a ticket spike can eCommerce brands expect during holiday sales shopping periods? Take a look at our support ticket data compiled from 10 eCommerce brands to help you plan.
Tips And Tutorials
Forecasting support team headcount for the holiday sales periods (easy calculator)
How many support agents are needed for the upcoming sales season? Forecast with this easy calculator.
Best Practices
3 easy ways to wow your customers with live chat
Immediate, personable, and effective – these are the hallmarks of a great live chat experience. How do you go one step further and wow your customers? We compiled three easy - and proven - tricks that anyone can implement.
Case Studies
99designs by Vista case study: Building a remote support team with consistent culture, standards, and performance.
See how 99designs, the world's largest graphic design platform uses Influx to support their highly engaged design community.
Interviews
Growing 9x focused on customers first - Interview with Lexi Horn, director of customer success at Blenders Eyewear
Blenders reported 9x growth in late 2018 by focusing on customers first. How do they build their support team exactly? Lexi shares her strategy.
Interviews
How to build an Exceptional Live Chat Team - interview with Eugenia Chuprina from Reply
How do you build an exceptional live chat team on a startup budget? Eugenia Chuprina did it, starting as employee number five at Reply.
Customer Support
Best Zendesk apps for eCommerce - most popular
The Zendesk app marketplace includes more than 1,300 apps. These apps help with everything from multichannel communication to ticket personalization. Here are the top 5.
Product
How to grow your business faster with Support as a Service - six examples
Support as a Service is a simple way to deliver fast responses, 24/7, consistently, with all management and training included. Here are six examples from clients working with Influx.
Product
Why we launched 100% weekend support
Every support manager I know has the same problem: They have too many tickets waiting for them on Mondays when they first log into their help desk. 500+ ticket backlogs aren’t uncommon. Here's how we launched weekend support.
Case Studies
Motor Trend on Demand Case Study: 24/7 omnichannel support with 2x burst coverage
How Motor Trend on Demand, the #1 destination for automative content, works with Influx to deliver fast, 24/7 support across platforms.
Tips And Tutorials
How to plan your support team for the holidays
Planning your support team for busy holidays doesn’t have to be daunting. Learn how to optimize your staffing and automate processes to keep your customer satisfaction sky high.
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