2018 Year in Review - client success for high-growth brands
It’s been a hugely busy year for us. Here's a few stats from across our entire community of clients and an update on what's been happening in the backend from the Influx side of things.
What is a Customer Empathy Map & Why Is It Important?
By bringing empathy into every touchpoint between customer and company, you can create a more customer-centric experience. Find out more about empathy mapping!
Blenders case study: 24/7 dedicated support and burst coverage for 20,000 tickets
Blenders Eyewear partnered with Influx to scale, flex and grow their business faster and gain a 94% CSAT.
Team mechanics and specialization - interview with Kirsty Traill at Hootsuite - Part 2
In the second part of our interview with Hootsuite's VP of Customer, Kirsty Traill we talk support KPI's and how you lead a hugely global support team to success.
How to reduce your customer churn rate
Positive net churn combined with a scalable growth channel enables your company to grow exponentially. Here's how we did it.
How to define your customers: Type vs. Time
Reduce churn and improve your customer experience with this simple model.
Team culture and multichannel support - interview with Kirst Traill at Hootsuite - Part 1
Now VP of Customer, Kirsty Traill talks to us about how she supports 16 million+ users across 175 countries. She's spent 15+ years in customer facing roles.
Zendesk Setup and Tutorials
Struggling to get Zendesk working? We've created a series of simple step-by-step tutorials to get your instance working like a pro.
The Intercom live chat experience that gave me life
Coming up to GDPR, I felt a little defeated, a lot confused, and genuinely couldn’t wait for May 25th to arrive. After countless emails trying to wade through the murky waters of “What does the GDPR really mean for Australian internet-type business,”
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