Voice Support
Influx provides a complete call center operation, available on demand, 24/7.
Training, management and QA included. Always on, always flexible, with month to month pricing.
TRUSTED FROM STARTUPS TO ENTERPRISE
Case studies
See how companies work with Influx to deliver flexibility and scale.
Voice and digital agents handle 2,900+ conversations per month with 17% reduction in first response time
6 dedicated agents handle 100% customer support for email, live chat, and voice
26 fully managed agents across 4 regions achieve 93% CSAT in 5 languages
Dedicated agents enable internal team to focus on the business during 142% growth
24/7 support and burst coverage for 20,000 tickets via 30 dedicated agents
Read more client testimonials or case studies
BRAND MATCH
“The quality of Influx agents has been fantastic..We’ve been able to build one CX team with consistent culture, standards, and performance.”
Jessica Warren, Global Support Manager at 99designs
See how 99designs by Vista partnered with Influx to deliver voice support that’s an on-brand – matching their internal culture, standards, and performance.
CUSTOMER LOYALTY
Keep customers coming back, again, and again.
Improve customer retention with highly personalized voice support experiences. Dedicated teams connect directly with customers to troubleshoot complex issues in real time.
STREAMLINE OPERATIONS
Streamline support operations for continued growth
Increase business efficiency and free up your in-house team to do their best work with flexible, fully managed voice teams. Streamline support operations while maximizing your budget – in a simple, pay-as-you-go format.
BRAND EXPERIENCE
Build brand trust
Improve customer connections and build brand trust with a team fully managed voice support experts. Through three levels of management we get to know your organisation inside out to deliver human to human experiences in your exact brand voice and style.
Why Influx?
Brand alignment
Our agents become your brand ambassadors. We speak your language and reflect your company’s values.
Proven experience
Trust in our proven track record. We bring years of experience to deliver consistently exceptional service.
Seamless integration
Influx adapts to your current systems, amplifying your existing processes. See all of our integrations.
Resources to scale customer support and offer great experiences
Ready to learn more? Let’s talk!
Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
24/7 coverage with a fully managed support team of 8 agents across 3 regions
After hours support and burst coverage for seasonal backlog after 200%+ customer growth
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support