case studies
See how brands work with Influx to deliver fast, high-quality support at scale.
Supporting a leading audiobook app after a spike in user growth
See how a leading audiobook app company reduced first response time by 80% and managed an increased volume of 7,000 tickets/month.
Meshki reduces internal workload by 85% with fully-managed support
See how Meshki, an eCommerce fashion brand, works with Influx to reduce internal workload by 85% and maintain high-quality support.
Spoonflower case study: 91% CSAT for 3,200~ tickets p/month with scale-up capacity for seasonal spikes
See how Spoonflower partnered with Influx to achieve a CSAT of 91% on 3,200~ tickets p/month.
Full Focus case study: Reduced 48hr response time by 6x while growing 300+%
Read how Full Focus partnered with Influx to get on top of the backlog and grow 300+% .
Asana Rebel case study: 100% customer support in 6 languages across 7 platforms
See how Asana Rebel handled 8x growth in 2020 while continuing to deliver multi-language, multi-channel customer support with Influx.
CASELY case study: Improved first response time by 10x while experiencing 16,954% growth
See how CASELY reduced their first response time by 10x, improved their brand star rating to 4.8 and grew 16,954% while partnering with Influx.
Saturn case study: 24/7 coverage for 15,600+ ticket backlog with 10 Zendesk agents
See how Saturn scaled from 5 to 22 Influx agents while providing 24/7 coverage and back office support with help desk experts.
AKKO case study: After-hours coverage for 142% ticket increase via live chat and email
See how Influx used after-hours coverage to tackle a 142% ticket increase via live chat and email with a perfect brand match.
Biteable case study: 24/7 support with 2-minute resolution time and 90% CSAT
How Biteable, a video building community with 4 million+ members, works with Influx to provide 24/7 support and sales with a median response time of four minutes.
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