Fully Managed eCommerce Customer Support
Influx provides a complete customer support operation. The best agents working for you, 24/7.
Training, management and QA included. Always on, always flexible, with month to month pricing.
Stay flexible during every stage of growth, with teams that grow with you.
Trusted by growing eCommerce brands, globally
BRAND-FIRST SUPPORT TO HELP YOU GROW
“CASELY has grown 16,594% and having that extra layer of support has been instrumental in bringing our CX to the next level.”
Laurin Thompke, Head of Customer Support at CASELY
Discover how CASELY partnered with Influx →.
BRAND MATCH
Customer support, your way
When it comes to customer support, one size doesn’t fit all. Influx understands this, providing a flexible service that adapts to your specific needs and systems. We don’t just support; we enhance and grow with your business, taking your established processes and scaling them to new heights.
Lara, Customer Support, 3 yrs with Influx
FLEXIBILITY
Service excellence, elevated
Ever had a customer support experience that felt different — where the quality of service shone through? At Influx, our 24/7 support goes beyond problem-solving, we prioritize exceptional customer care, ensuring your customers always feel valued and satisfied.
Gabriel, Recruiter, 4 yrs with Influx
GLOBAL COVERAGE
24/7 support, global coverage
Our worldwide network of Influx support agents operates within their local time zones, ensuring they’re fresh, alert, and ready to engage with your customers at optimal times. This means extended support hours for your customers and a happier, healthier work-life balance for our teams.
Ana, Customer Support, 3 yrs with Influx
Works with all popular eCommerce platforms
Our platform connects to all major help desks and chat platforms. We use this access to QA, train and track support volume and response times.
To learn more get in touch →
See how eCommerce brands work with Influx to deliver exceptional customer service
Improved first response time by 10x while experiencing 16,954% growth via 24/7 support
24/7 support with 2-minute first response times delivered via Support as a Service
After hours support and burst coverage for seasonal backlog after 200%+ customer growth
100% customer support for 2x seasonal ticket spikes from 6 dedicated agents
24/7 email and live chat support achieve 94% CSAT with social media experts
Instant live chat support and inbox zero maintained with a 94% customer feedback rating
Read more client testimonials or case studies
Delivering a flexible customer experience on brand and at scale.
Blenders Eyewear partnered with Influx to scale, flex and grow their business fast.
Ready to try Influx? Contact sales →
Hire eCommerce customer service support agents
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
Meshki supports 589% business growth with ethical near-shore service model & achieves 95% CSAT
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
24/7 coverage with a fully managed support team of 8 agents across 3 regions
6 dedicated agents handle 100% customer support for email, live chat, and voice
Building a remote support team with consistent culture, standards, and performance
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support