Launch in one week
Need agents now? Launch in one week with support ops on demand. All plans include management and training.
TRUSTED BY BRANDS FROM STARTUPS TO ENTERPRISE
Case studies
See how companies work with Influx to get ahead of the backlog and deliver support flexibility at scale.
Reduced 48hr response time by 6x while growing 300+% with dedicated agents
24/7 support and burst coverage for 20,000 tickets via 30 dedicated agents
Improved first response time by 10x while experiencing 16,954% growth via 24/7 support
Burst coverage resolves 2800+ seasonal backlog with 92%+ CSAT after 200%+ customer growth
76 agents resolve 250,000+ tickets per month with 24/7 coverage, surpassing KPIs
Read more client testimonials or case studies
Flexible service
Scale fast and launch new channels
Our service is flexible. It expands and contracts when you do. Whatever the volume, wherever the customer, we’re here to ensure you hit your KPIs.
Shannon Vilmin
Vendor Operations Specialist,
ClassPass
“We absolutely crushed our year over year SLAs, responding to customers quicker than ever before. The Influx team was flexible, agile, accommodating, and reliable. We were honoured to work alongside such dedicated and committed team members. We couldn’t have had such a successful Q1 without Influx’s help.”
Transforming the fitness industry, ClassPass has raised $285 million Series E funding in January 2020. Read the case study →
Built for growth
Make your existing team even better
Strengthen your existing team, clear the backlog or launch an operation at scale. Our service is flexible and ready to grow as you need it.
See how Support as a Service can help grow your business.
Management included
Hire a complete operation on demand
Improve autonomously with a fully managed support operation. Through three levels of management we get to know your organization inside and out, so you can scale fast without compromising quality.
Fast onboarding
Start in one week
Start as early as next week with no lock-in commitments. Our team are pre trained and ready to go so you can focus on growth. Get in touch with our sales team to find out more.
Brianne Henderlong
Community Experience Director,
Threadless
“We had a pretty major growth spurt during 2020 – Covid paired with the usual seasonality of online retail meant we were finding it a challenge to get on top of the backlog. Influx has been a fantastic addition to our operation.
In 2020 our internal team went remote and Influx’s remote, work from home solution was able to fit in seamlessly without missing a beat. It’s really been a simple experience – we’ve been able to maintain a 90+% CSAT, while staying flexible and giving our customers the high-quality support experience they expect.”
Threadless is a 3-sided eCommerce marketplace connecting artists, consumers, printers and distributors. Read the case study →
Delivering a flexible customer experience on brand and at scale
Blenders Eyewear partnered with Influx to scale, flex and grow their business fast.
Ready to try Influx? Get in touch →
Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
