24/7 priority
call services

Influx OnCall is a complete, purpose-built solution for high-priority calls and operational support.

Every call is answered by a live, human agent (not AI) who rapidly responds and takes action on behalf of your brand. Maintain SLAs, manage incidents and run high-priority workflows.

Looking for something else? Check out all call center solutions or full-cycle sales.

Trusted by global brands for high-priority operational support

Built for purpose

Software & technology

Handle critical outages, troubleshoot, and resolve urgent issues fast. Build trust with reliable, SLA-focused support.

Incidents &
security

Communication to coordinate response teams, manage safety-critical situations, or address urgent inquiries.

Operations & customer care

Keep your operations moving with 24/7 support for escalations, VIP leads & clients, as well as internal operations and workflows.

People, not machines

Real humans, not AI

Every call is answered by a live, highly-trained human agent ready to handle high-priority scenarios with speed, clarity and confidence.

Influx has a 10+ year track record as a trusted call center, support and operations partner, with a proven ability to handle complex scenarios.

From time-sensitive inquiries and technical issues, to incidents and emergencies.

Mayang, Operations, 5 yrs with Influx

Always on, always ready

Rapid response, exactly to your specs

99% of calls answered in less than 30 seconds, 24/7. Action taken immediately.

Influx agents are trained to your exact requirements, and act as a natural extension of your business. They perfectly represent your brand and seamlessly integrate into your business processes and workflows.

Gabriel, Recruiter, 3 yrs with Influx

Seamless integration with your operations

Customizable call handling

From escalation workflows to detailed reporting, we tailor our approach to fit your unique needs and business requirements.

Phone system included

Plug into our phone system with phone trees and routing as needed. Audit by minute, by agent or by call.

Fast training & onboarding

Leverage our global workforce and recruitment expertise to gain agility, scalability & management to scale your support, fast.

Security and Tech

Best-in-class technology & security

Security is our ultimate priority, which is why we’ve partnered with the world’s leading technology systems to provide end-to-end peace of mind. Our industry-leading security program complies with GDPR, CCPA and all workplace security standards, as well as HIPAA and payment regulations so you have the highest confidence in the management of your data.

Our results

94%

94% CSAT wile handling 8,000 calls/week.

Read the case study →

<30

<30 second average wait time, even at peak times.

Read the case study →

10x

10x decrease in call abandon rate with an Influx.com team.

Read the case study →

Yousef Ahmad
Customer Support Manager, Clipboard Health

“Influx’s ability to outperform even office-based BPOs, despite operating remotely, speaks volumes about their capabilities. It is evident that they take their commitment to our success seriously, consistently delivering results that not only meet but often exceed expectations.

As we continue to grow and evolve, we are genuinely appreciative of Influx’s dedication and efforts in serving us. We look forward to a future of continued collaboration, where together, we can achieve new heights of success.”

Case studies

See how companies work with Influx to deliver flexibility and scale.

Read more client testimonials or case studies

Resources to scale phone support and boost your brand

Ready to try Influx? Let’s talk!

24/7 Call Centers

Influx provides fast and flexible service teams, 24/7. Hire a complete support operation that grows with you, month to month.

24/7 priority
call services

Trusted by global brands for high-priority operational support