Social media support
Help your customers quickly, 24/7, across all social media platforms: Facebook, Instagram, Twitter and more! We match your brand voice exactly.
Case studies
See how companies work with Influx to deliver flexibility and scale.
24/7 fully managed support across 3 regions with 2-minute resolution time and 90% CSAT
76 agents resolve 250,000+ tickets per month with 24/7 coverage, surpassing KPIs
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support
Read more client testimonials or case studies
Deliver fast resolutions across all social platforms
Our team connects directly to your existing social media pages. Dismiss spam mail, connect with your followers and answer questions around the clock!
Focus your team on growth and engagement
Let us do the heavy lifting on social media, acting as a 24/7 reactive force, while your team of social media experts can proactively engage with your community.
Management and training included
We pre-train and manage every agent with a three step recruiting process and weekly 1:1s. Every client has a team lead who proactively trains, QAs and updates processes. Our agents work full time during their normal working hours. Learn more about how we learn your business.
Works with your existing live chat platform
Our platform connects to all major help desks and chat platforms. We use this access to QA, train and track support volume and response times.
To learn more get in touch →
Emily Howman
Head of Customer Support,
Biteable
“Our Influx team has been phenomenal. They assess all chats as they come in and make informed decisions on their own. When a customer tells us something is broken, they roll up their sleeves, figure out what the issue is, then work directly with our engineers to solve the underlying problem.”
Biteable is the world’s simplest video maker. Read the case study →
Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
24/7 coverage with a fully managed support team of 8 agents across 3 regions
6 dedicated agents handle 100% customer support for email, live chat, and voice
After hours support and burst coverage for seasonal backlog after 200%+ customer growth
Building a remote support team with consistent culture, standards, and performance