Social media support
Drive engagement, loyalty and top of funnel growth with a 24/7 social media team answering questions and providing ‘action nudges’ to build a bigger community.
How much will this cost me? See pricing.
Case studies
See how companies work with Influx to deliver flexibility and scale.
76 agents resolve 250,000+ tickets per month with 24/7 coverage, surpassing KPIs
Voice and digital agents handle 2,900+ conversations per month with 17% reduction in first response time
Meshki supports 589% business growth with ethical near-shore service model & achieves 95% CSAT
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
3,200~ tickets per month with scale-up capacity for seasonal spikes
Read more client testimonials or case studies
Deliver fast resolutions across all social platforms
Our team connects directly to your existing social media pages. Dismiss spam mail, connect with your followers and answer questions around the clock!
Focus your team on growth and engagement
Let us do the heavy lifting on social media, acting as a 24/7 reactive force, while your team of social media experts can proactively engage with your community.
Management and training included
We pre-train and manage every agent with a three step recruiting process and weekly 1:1s. Every client has a team lead who proactively trains, QAs and updates processes. Our agents work full time during their normal working hours. Learn more about how we learn your business.
Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support
6 dedicated agents handle 100% customer support for email, live chat, and voice
After hours support and burst coverage for seasonal backlog after 200%+ customer growth
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
24/7 coverage with a fully managed support team of 8 agents across 3 regions