Social media support

Help your customers quickly, 24/7, across all social media platforms: Facebook, Instagram, Twitter and more! We match your brand voice exactly.

Case studies

See how companies work with Influx to deliver flexibility and scale.

24/7 fully managed support across 3 regions with 2-minute resolution time and 90% CSAT
76 agents resolve 250,000+ tickets per month with 24/7 coverage, surpassing KPIs
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support

Deliver fast resolutions across all social platforms

Our team connects directly to your existing social media pages. Dismiss spam mail, connect with your followers and answer questions around the clock!

Focus your team on growth and engagement

Let us do the heavy lifting on social media, acting as a 24/7 reactive force, while your team of social media experts can proactively engage with your community.

Management and training included

We pre-train and manage every agent with a three step recruiting process and weekly 1:1s. Every client has a team lead who proactively trains, QAs and updates processes. Our agents work full time during their normal working hours. Learn more about how we learn your business.

Works with your existing live chat platform

Our platform connects to all major help desks and chat platforms. We use this access to QA, train and track support volume and response times.

To learn more get in touch →

Emily Howman
Head of Customer Support, Biteable

“Our Influx team has been phenomenal. They assess all chats as they come in and make informed decisions on their own. When a customer tells us something is broken, they roll up their sleeves, figure out what the issue is, then work directly with our engineers to solve the underlying problem.”

Biteable is the world’s simplest video maker. Read the case study →

Hire full-service teams on demand

Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.