Mobile app with 30 million global users improves CSAT from 90% to 94%
See how a leading audiobook app company reduced first response time by 80% and managed an increased volume of 7,000 tickets/month.
What makes great customer support for SaaS companies?
Most SaaS companies focus on customer success as part of their growth strategy. But what makes great customer support? Here’s what I found from five of our best-performing SaaS clients.
Pre-sales + post-sales customer support
From the initial spark of curiosity to nurturing a loyal relationship, pre and post-sales support play distinct roles in shaping customer experiences.
Convert curiosity into cash on your online store
Despite being dismissed as being “too hard”, this ecommerce strategy is helping more brands increase revenue by 40%
How to provide exceptional experiences and turn customers into advocates
Learn six ways to provide amazing customer support experiences and turn customers into advocates.
Prompts to create your brand voice and macros with AI (eBook)
Get the exact prompts to create your brand voice, communication guidelines, and macros using AI.
Strategies for managing and reducing ticket backlog (eBook guide)
Get the eBook with solutions to clear the inbox and effectively manage the ticket backlog.
How to clear ticket backlog successfully
Read the six crucial steps to effectively solve customer support backlog.
5 tips to prioritize customer support tickets
Get the top 5 tips to prioritize customer support tickets for faster resolutions and better backlog management.
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