customer support

What makes great customer support for SaaS companies?

Most SaaS companies focus on customer success as part of their growth strategy. But what makes great customer support? Here’s what I found from five of our best-performing SaaS clients.
customer support

Pre-sales + post-sales customer support

From the initial spark of curiosity to nurturing a loyal relationship, pre and post-sales support play distinct roles in shaping customer experiences.
customer support

Convert curiosity into cash on your online store

Despite being dismissed as being “too hard”, this ecommerce strategy is helping more brands increase revenue by 40%
customer experience

How to provide exceptional experiences and turn customers into advocates

Learn six ways to provide amazing customer support experiences and turn customers into advocates.
ebooks

Prompts to create your brand voice and macros with AI (eBook)

Get the exact prompts to create your brand voice, communication guidelines, and macros using AI.
ebooks

Strategies for managing and reducing ticket backlog (eBook guide)

Get the eBook with solutions to clear the inbox and effectively manage the ticket backlog.
customer support

How to clear ticket backlog successfully

Read the six crucial steps to effectively solve customer support backlog.
tips and tutorials

5 tips to prioritize customer support tickets

Get the top 5 tips to prioritize customer support tickets for faster resolutions and better backlog management.
ebooks

The eBook guide to 24/7 support

Get the guide to scale up to 24/7 support, respond to your customers faster, and wake up to inbox zero.