Influx Blog

Learn how to build and scale a world-leading support team.

All Case Studies AI Leadership Interviews Growth CX Excellence Inside Influx Reviews

AI Leadership Two examples of AI agent management working AI agent management improves resolution rate and CSAT for AI agents, reducing the workload for a human support team while freeing up time for the support team manager.

Case Studies Tipsy Elves scales support by 5x during peak season with 92% CSAT Read how eCommerce holiday-themed apparel company, Tipsy Elves, successfully scales during peak holiday season while maintaining high customer satisfaction.

Case Studies Marketplace unlocks $1.6 million in 5 months in new revenue with on demand sales agents A leading US-based industrial firm needed help growing their sales. The fully-managed Influx sales team closed $1.6 million in new revenue in five months.

Growth The perfect service partner at $1M, $10M and $100M in annual revenue How to leverage CX outsourcing intelligently

Case Studies Spoonflower case study: 91% CSAT for 3,200+ tickets per month with scale-up capacity for seasonal spikes See how Spoonflower partnered with Influx to achieve a CSAT of 91% on 3,200+ tickets per month.

Reviews Bearworks Review: Salesfloor and Parallel Dialer for Sales Teams We take a look at Bearworks and review how it can help onboard and optimize sales teams successfully.

Case Studies Suntransfers earns 5-star reviews from over 77% of customers with fast, 24/7 multilingual support See how private airport transfer service, Suntransfers, delivers fast, multilingual support 24/7.

AI Leadership The 12 best AI customer support agents in 2026 In this guide, we break down the top AI agents to consider as part of your CX stack.

Case Studies Roller Skates eCommerce company clears 2,300 ticket backlog in 10 days See how a popular roller skates eCommerce company solves a 2,300 ticket backlog in just 10 days, then maintains inbox zero.

Case Studies Light My Bricks earns 5-star reviews from over 92% of their customers See how Light My Bricks goes "above and beyond" in customer service to earn 5-star reviews from 92% of customers.

Case Studies Helix Sleep clears a 2,000-ticket backlog and meets seasonal demand with scalable support See how Helix Sleep cleared a 2,000 ticket backlog and meets seasonal demand with a flexible, scalable support solution.

Case Studies 8 dedicated agents handle 5,000 tickets/month with a 56% decrease in missed calls See how a mobile app for summer camps scaled their customer service team to handle 5,000 tickets/month, reducing missed calls by 56%.