Influx Blog

Learn how to build and scale a world-leading support team.

All Case Studies AI Leadership Interviews Growth CX Excellence Inside Influx Reviews

Case Studies CASELY case study: 24/7 L1 & L2 support by real people - improved product review score from 3.3 to 4.8 stars. See how CASELY reduced their first response time by 10x, improved their brand star rating to 4.8 and grew 16,954% while partnering with Influx.

CX Excellence The pros and cons of hiring vs. outsourcing Should you outsource or hire? Based on your circumstances, there may be a right and wrong answer.

Case Studies Ticketing app with 5 million users clears backlog and maintains 86% CSAT on 6,000+ tickets/month See how a ticketing app partnered with Influx to clear the backlog and maintain inbox zero on over 6,000 tickets each month.

CX Excellence How to Outsource Your Shopify Customer Service How do you hire an outsourced Shopify support team while improving your growth? We dive in here.

Case Studies Mobile app with 30 million global users improves CSAT from 90% to 94% See how a leading audiobook app company reduced first response time by 80% and managed an increased volume of 7,000 tickets/month.

CX Excellence What makes great customer support for SaaS companies? Most SaaS companies focus on customer success as part of their growth strategy. But what makes great customer support? Here’s what I found from five of our best-performing SaaS clients.

CX Excellence Enhancing the full customer journey with pre-sales + post-sales customer support From the initial spark of curiosity to nurturing a loyal relationship, pre and post-sales support play distinct roles in shaping customer experiences.

Growth Convert curiosity into cash on your online store Despite being dismissed as being “too hard”, this ecommerce strategy is helping more brands increase revenue by 40%

CX Excellence 6 ways to provide exceptional customer support experiences Learn six ways to provide amazing customer support experiences and turn customers into advocates.

Growth How to create a brand voice, comms guidelines, and macros using AI (eBook with prompts) Get the exact prompts to create your brand voice, communication guidelines, and macros using AI.

CX Excellence How to minimize customer support backlog (eBook guide) Get the eBook with solutions to clear the inbox and effectively manage the ticket backlog.

CX Excellence 6 steps to effectively reduce customer support backlog Read the six crucial steps to effectively solve customer support backlog.