Influx Blog

Learn how to build and scale a world-leading support team.

All Case Studies AI Leadership Interviews Growth CX Excellence Inside Influx Reviews

CX Excellence Mother’s Day eCommerce: How to scale your CX team for the online surge Find out how to scale your brand with global, 24/7 CX support this Mother's Day

Reviews In-Depth Review: How to use Consio to generate more revenue for your eCommerce brand Find out how to utilise Consio can be implemented to generate more revenue for your eCommerce brand

CX Excellence How to forecast support cost and headcount as your company grows Forecasting headcount is important, even if you aren't in a scale-up period. Use this simple forecasting model to calculate your headcount needs.

AI Leadership Three ways to add AI to your customer service stack (with examples and quotes from CX leaders) AI is changing how customer service leaders build their teams. Read about three ways to add AI to your service stack.

CX Excellence Fully managed customer support at Influx: the key to superior service See how Influx provides an end-to-end, fully managed customer support solution tailored to your business and customer needs.

Case Studies Fintech company leverages 24-hour coverage to clear 3,000+ ticket backlog See how Influx solved a 3,000+ ticket backlog and provides round-the-clock coverage for a popular fintech company.

Case Studies Koala case study: After Hours Email and Chat Support Powering 70%+ NPS Koala, the highest-rated mattress retailer in Australia, works with Influx to provide after hours email and chat support powering 70%+ NPS.

Inside Influx Flexibility at Influx: How we provide adaptable and scalable outsourced excellence Influx's flexible, customer-centric service is focused on delivering high-quality support whenever and however you require it.

CX Excellence 6 insider tips to build a customer support team that wows customers Building strong customer loyalty hinges on consistently delivering exceptional value at every touchpoint.

Case Studies CASELY case study: 24/7 L1 & L2 support by real people - improved product review score from 3.3 to 4.8 stars. See how CASELY reduced their first response time by 10x, improved their brand star rating to 4.8 and grew 16,954% while partnering with Influx.

CX Excellence The pros and cons of hiring vs. outsourcing Should you outsource or hire? Based on your circumstances, there may be a right and wrong answer.

Case Studies Ticketing app with 5 million users clears backlog and maintains 86% CSAT on 6,000+ tickets/month See how a ticketing app partnered with Influx to clear the backlog and maintain inbox zero on over 6,000 tickets each month.