Case Study

Case Study: Sendle

Read more about how Influx works with Sendle’s internal team to provide a buffer layer of support.
Tutorial

Zendesk Tutorial: How and when to use tags

Tagging in Zendesk may feel pretty straightforward, but knowing when and how to use them will set you up for inbox bliss and greater support transparency.
research

Five ways to compete with Amazon using excellent customer service

Manly Bands is an anomaly, and for all the right reasons. They built a profitable business in less than a year with no outside funding or referral network. They didn’t have a big blog following or an Instagram or Facebook audience already available.
Tutorial

Zendesk Tutorial: Setting up your initial five views

Views are the tool you use to organise tickets from inside Zendesk. Streamlining them to make the time spent in your inbox as efficient (and straightforward) as possible is so important when aiming for the elusive inbox-zero.
Case Study

Case Study: Bonobo

See how Influx delivers fast in app support and bug reports for iOS, 24/7.
Tutorial

Zendesk Tutorial: Activating CSAT

CSAT can be one of your most valuable tools when tracking the pulse of your customers. In this tutorial - we are going to run you through how you set it up within Zendesk.