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All Case Studies AI Leadership Interviews Growth CX Excellence Inside Influx Reviews

CX Excellence 7 pillars of effective ecommerce customer service The best eCommerce customer service starts internally. Learn how to improve customer service in eCommerce with these 7 pillars!

Case Studies Biteable case study: 24/7 support with 2-minute resolution time and 90% CSAT How Biteable, a video building community with 4 million+ members, works with Influx to provide 24/7 support and sales with a median response time of four minutes.

CX Excellence 7 customer support tips to provide excellent experiences Excellent customer support is an opportunity to build relationships with customers. These 7 tips will help you master it!

CX Excellence When should your startup offer customer service voice support? Voice customer service and phone support are important for your business. When should your customers be able to call customer support?

CX Excellence 8 common customer service mistakes & how to avoid them Customer service mistakes can be devastating to a business that isn’t aware of and prepared to avoid. Read now to find out!

Growth Leadership and the power of authenticity in a remote workforce Meet Ell, a Project Manager based in Toronto, Canada. Since starting at Influx in 2017, Ell relocated from Jamaica and has learned lots of leadership skills along the way.

CX Excellence How to partner customer success and marketing departments Align your marketing and customer success teams to improve customer experience and better understand the customer journey.

CX Excellence How to de-escalate an angry customer De-escalation of angry customers is an art form and, when performed correctly, can even lead to long-term, happy customers. Read our guide to find out more.

Case Studies AnimalHouse Fitness case study: Maintain inbox zero with great brand match for social media coverage See how AnimalHouse Fitness works with Influx to maintain inbox zero and handle social media inquiries with excellent brand match.

Growth Improve employee collaboration and CX in a remote world Keeping remote employees satisfied and engaged has a direct impact on customer experience. Improve remote employee engagement with this quick read!

Reviews Freshdesk Help Desk Spotlight Learn all about the cloud-based customer service software including key features and help desk hacks.

Inside Influx Flexibility and diverse talent at Influx Meet Guilhermo, a Customer Service Agent located in Sao Paolo, Brasil. Learn about the flexibility and talented team members that make up Influx.