Customer Support Agent - Digital and Voice Support

Kenya

Customer Support Agent - Digital and Voice Support

Our latest client is a global wallet provider for users to pay, send, and receive money. Their app offers virtual and physical debit cards, peer-to-peer money transfers, and more!!

Our client values ownership, embraces courage, and has a culture that thrives on passion while guiding us to create products that customers love.

What is in it for you?

• Empowerment Through Financial Innovation: An exciting client who believes that everyone should be in control of their finances

• Guidance & Mentorship: Being mentored, supported, and partnering with our elite customer service leadership team

• Career Growth: Career growth opportunities - what you want to become is a conversation away.

• Work from home, salary + rewards

Benefits

• The best thing about working from home is the drive to work.

• Performance has its benefits within our Reward and Recognition Program - Club 90

• We do spiffs for you to get additional allowances

• Continuous learning and development by an elite team of managers and directors

• Work-life balance - No more commuting to work you get back lost days - a lot of lost days.

What do you bring to the table?

• Strong Communication Skills : Understanding customer concerns by truly listening and responding appropriately.

• Problem-Solving : Knowing how to find solutions quickly, whether through product knowledge or available resources after analyzing the situation and identifying the root cause.

• Adaptability : Willingness to learn and adapt to new tools, processes, technologies, and company policy changes, including different schedules

• Empathy and Patience : Remaining calm and composed, even when dealing with difficult or frustrated customers.

• Motivated : Also, ensure that the agents are fully motivated with this project, as they will provide their full effort every day.

• Commitment to Excellence: You’re fully dedicated to your role, with a competitive spirit to exceed metrics and KPIs.

• Excellent written and oral communication

• Collaboration: Willing to support other teams when needed

• Tech-Savvy Expertise: Computer and Technology-savvy

• Receptive and Passionate about learning and self-improvement

• Commitment to working in a full-time position

• Competitive Spirit in achieving and exceeding daily metrics / KPIs

• Reliability: Someone who will not have attendance and or adherence issues that will lead to accountability conversations

• Receptive to Feedback: You’re open to feedback, always striving to be the best version of yourself.

Internet and Device Requirements:

• Internet Speed of 40-50 Mbps / Upload Speed - 50 Mbps

• System: Windows 10 or more. 32 -bit Operation system.

• RAM 8GB or more

• Processors - Intel Core i5 or up.

• Laptop (No Chromebook, Linux OS, or Desktop)

• Wired headset

• Quiet working environment

Ready to take your career to the next level and be part of a team that's revolutionizing the online payment industry? Apply today and let’s make a difference together!