Custom CX
Leverage Influx’s experience in delivering CX excellence at any scale to create your ideal solution.
Our custom CX solutions for dedicated support teams and large-scale operations deliver maximum operational efficiency and outstanding customer results.
Custom solutions include: AI copilots, AI tuning, infrastructure change management, business process design, custom agent intakes, custom training modules and more.
TRUSTED BY HUNDREDS OF BRANDS, FROM STARTUP TO ENTERPRISE
TAILORED
Tailored teams, tailored success
Get a support team that is designed entirely around your specific requirements - be it advanced security protocols or specialized staff requirements. Equip your support capabilities with voice, chat, email, and more. Our flexible, turnkey solution ensures that your support is as unique as your business.
Gabriel, Recruiter, 4 yrs with Influx
ONBOARDING
Specialized onboarding
Scale your support team without a hitch with our specialized onboarding team that ensures a seamless integration of our services into your business model. We help you every step of the way, from initial setup to ongoing improvements to your support team, ensuring the success of your CX.
Shanna, Delivery Director, 9 yrs with Influx
SCALABLE
Scale with 50+ agents, fast
Boost your CX capabilities with 50+ agents quickly and efficiently with Influx. Hiring only the top 1% support agents, Influx ensures that quality is maintained even as you scale your business.
Ana, Customer Support, 3 yrs with Influx
Deliver a tailored support experience at scale.
See how Influx builds full-service, 100% customizable support solutions for growing businesses, everywhere.
Resources to scale personalized support
Ready to try Influx? Let’s talk!
Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
Meshki supports 589% business growth with ethical near-shore service model & achieves 95% CSAT
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
24/7 coverage with a fully managed support team of 8 agents across 3 regions
6 dedicated agents handle 100% customer support for email, live chat, and voice
After hours support and burst coverage for seasonal backlog after 200%+ customer growth
Building a remote support team with consistent culture, standards, and performance
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support