Sales support
Scale your sales and build customer loyalty with end-to-end CX excellence. Hire the best agents to provide fast and friendly pre-sales and post-sales support. Start with 1 agent or a team of 30+. Flex up or down with month to month plans.
Start small with Support as a Service or part-time agents,
and scale up to full-time dedicated teams.
Brand that increase sales with Influx
Pre-sales support that converts
Support that turns window shoppers into customers
Increase checkouts and upsells by providing potential customers with fast and helpful pre-sales support.
As an extension of your business and brand, we can answer questions about your products, inventory levels and shipping details to help your customers make confident buying decisions.
Ready to learn more? Get in touch →
Daniel, Dpt. Delivery Manager, 6 yrs with Influx
Post-sales support
Win customers for life with quality after-sales care
Solve customer issues faster – from questions about how to use your products, to shipping, warranties, billing and returns.
Our team connects directly with your help desk so you can respond to customers quickly – even during the holidays, after hours or over weekends.
Ready to try Influx? Get in touch →
Atika, Customer Support, 3 yrs with Influx
Delivering a quality customer experience on brand and at scale.
Blenders Eyewear partnered with Influx to delight their customers and grow their business fast.
Ready to try Influx? Contact sales →
Lexi Horn
Director of Customer Success,
Blenders Eyewear
“Influx is much more than another vendor. They have such great people. I think that’s the thing I love about working with Influx. From sales implementation to the day to day operations, I’m working with good people with Influx. We staff externally first – going heavy with Influx, and as light as we can with everything else.”
You’re in good company
Influx is trusted by hundreds of online businesses, big and small.
76 agents resolve 250,000+ tickets per month with 24/7 coverage, surpassing KPIs
Building a remote support team with consistent culture, standards, and performance
24/7 dedicated support and burst coverage for 20,000 tickets via 30 agents
10 agents resolve 27,000+ conversations per month, then quickly scale 2x in one month
24/7 fully managed support across 3 regions with 2-minute resolution time and 90% CSAT
Burst coverage resolves 2800+ seasonal backlog with 92%+ CSAT after 200%+ customer growth
See how companies work with Influx to deliver flexibility & scale.
More solutions
eCommerce and Retail
SAAS
Live chat
Enterprise call center
How it works
Burst Coverage
After Hours
Sales teams on demand
Ready to try Influx? See more solutions →
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
24/7 coverage with a fully managed support team of 8 agents across 3 regions
6 dedicated agents handle 100% customer support for email, live chat, and voice
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support