Influx

Service Delivery Manager

Indonesia

About Influx

Influx is the global leader in pay-as-you-go support teams, helping companies like Linktree, Meshki, Blenders Eyewear, and Saturn scale their customer service with speed and flexibility. We operate in 15 countries with a globally distributed team of 1,000+ staff.

About The Role

As a Delivery Manager, you’ll be the bridge between operational excellence, our people, and our clients. Reporting to the Delivery Director, you’ll oversee a portfolio of about 8 clients while leading up to 6 Team Leaders and 40 Customer Service Agents. Your mission is to ensure top-tier service for our clients while supporting and growing your team.

What We’re Looking For

4+ years in a client-facing or customer service management role
2+ years managing teams and subordinates
Bachelor’s degree in Business, Communications, or a related field
Strong leadership, communication, and negotiation skills
Ability to multitask and perform under pressure in a fast-paced environment
Strategic thinker with experience in growth planning and service alignment
Skilled in change management and driving process adoption
Culturally competent with strong cross-cultural communication skills
Proficient in Google Suite, Slack, and general computer usage

What We Bring to The Table

A 100% work-from-home opportunity
Career development opportunities
Follow-the-sun working arrangement

How We Operate / Our Values

Treat others as you would like to be treated
Do what you say you’re going to do. Show don’t tell
Prioritize the listener
Focus on the facts

IMPORTANT NOTES: * This role is only open to applicants from Indonesia. * Influx never asks candidates to make any payment throughout the entire recruitment process. * Successful candidates will be contacted only through email ending with @influx.com.

Apply Here