Client Team Leader

Indonesia

We are looking for a result-driven team leader from Indonesia (with excellent spoken English) to be a part of our global team!

The team leader will be responsible for monitoring and supervising a team of customer support agents to achieve the organization’s objectives and increase service delivery. You will use English to communicate with the team, foreign clients, and customers from English-speaking countries on a daily basis.

To be successful as a team leader, you should have a track record of team motivation and positive KPI results. Ultimately, a top-notch team leader should display excellent interpersonal skills to build quality relationships with the team and with clients, be goal-driven, and manage the day-to-day activities of the team efficiently.

Requirements:

• Superior written and verbal communication skills in English - has the ability to communicate information and ideas clearly & concisely.
• A minimum of 2 years of working experience in Customer Service or Business Process Outsourcing or related industry.
• Experience in handling technical support. Strong troubleshooting skills for general IT issues, including hardware, software, and network problems. Bonus (but not mandatory): Experience with SAP.
• At least 1 year of management experience in the related industry and has ever managed a team of more than 5 people.
• A bachelor's degree is highly preferred.
• Confidence and skillful negotiating skills.
• Strong organizational skills to give the team direction.
• Ability to multitask, pays attention to detail, and resolve issues in a timely manner.
• Proactive, flexible, and willing to learn & adapt to changes.
• Reliable laptop and stable internet connection.
• Quality headset, preferably with noise cancellation.
• Strong resilience.
• Flexible with working hours – able to work on weekends/public holidays if required.

Responsibilities:

• Managing the day-to-day activities of the team..
• Motivating the team to achieve organizational goals.
• Developing and implementing a timeline to achieve targets.
• Delegating tasks to team members.
• Conducting training, coaching, and quality assessment of team members to maximize their potential.
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
• Conducting performance reviews and action plans
• Contributing to the growth of the company through a successful team.
• Creating a pleasant working environment that inspires the team.

What we offer:

• Work from home (WFH) arrangement.
• A supportive, collaborative, and high-performance environment at work that supports a life outside work.
• A set of international clients with high standards of excellence.
• An international team.
• Comprehensive training to equip you with the knowledge and skills necessary to excel in the role.
• Plenty of opportunities to learn from, and work with, high-performing colleagues in a fast-paced environment.

How We Operate / Our Values:

• Treat others as you would like to be treated.
• Do what you say you’re going to do. Show don’t tell.
• Prioritize the listener.
• Focus on the facts.

Employment type: Full-time only, 44 hours per week. If this sounds interesting to you, join us by clicking on Apply!

IMPORTANT NOTES:**

Influx never asks candidates to make any payment throughout the entire recruitment process. Successful candidates will be contacted only through email ending with @influx.com