Influx pricing
Use our simple, pay-as-you go pricing model to match cost with revenue. All plans include training and management with month to month flexibility.
Need 20+ agents? Easy efficiency at scale →
Trusted CX partner, from startup to scale.
Linktree partnered with Influx to make CX simple & fast with 93% CSAT.
See our Linktree case study →
"Influx has had a hugely positive impact on our operation and ultimately our customers."
Read the case study →
24/7 multilingual support driving 5-Star reviews globally
Read Sunstransfers case study →
What sets Influx apart is their ability to seamlessly integrate into our operations while maintaining a strong focus on customer experience."
"The Influx team is professional, reliable, and impressively well versed in our complex product. I’m truly satisfied and see this as a long term partnership."
The US based healthcare app keeping Hospitals & healthcare staff connected.
Read the case study →
Fast, on-brand support to major global sporting events.
How we help SaaS & tech →
"Influx helps us troubleshoot and resolve customer issues within 15 minutes after hours."
On demand, 24/7, omnichannel support
See our Motortrend case study →
Burst coverage resolves 2,800+ seasonal backlog with 92%+ CSAT
See our Threadless case study →
Fast, on-brand support to major global sporting events.
How we help SaaS & tech →
Tipsy Elves scales support during peak season
Read the case study →
ResetSmile optimizes customer support with Influx
Read the case study →
Six brands, one streamlined customer service solution.
Read the case study →
The #1 health app helping people become their best selves.
See our YAZIO case study →
Premium fashion achieves global growth.
Read the case study →
Find out how we support scaling brands customer experience globally.
Blenders scales 24/7, globally with Influx
Read the case study →
Casely improves CSAT with Influx
Read the case study →
End-to-end eCommerce support on demand
Read the case study →
Ethical & sustainable fashion brand with 2x global growth & 96% CSAT.
What our clients say →
The eco-conscious brand maintaining customer trust with fully managed Human + AI support.
See our Koh case study →
"We absolutely crushed our year over year SLAs, responding to customers quicker than ever before."
Read ClassPass case study →
"The quality of Influx agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance."
"The team combines deep technical expertise handling everything from complex network troubleshooting to rapid incident response with a genuine focus on relationships."
“With Influx handling support, we’ve stayed focused on growth.They’ve truly elevated the customer experience at Autopilot.”
"The frontline support team provided by Influx has been a pivotal component of our growth strategy as a B2B/Enterprise startup."
Multi-award winning cleaning brand. Over 100,000 5 star reviews.
See the 5 star reviews →
"The Influx team consistently demonstrates exceptional professionalism, serving as outstanding representatives of our organisation in every interaction."
Linktree partnered with Influx to make CX simple & fast with 93% CSAT.
See our Linktree case study →
"Influx has had a hugely positive impact on our operation and ultimately our customers."
Read the case study →
24/7 multilingual support driving 5-Star reviews globally
Read Sunstransfers case study →
What sets Influx apart is their ability to seamlessly integrate into our operations while maintaining a strong focus on customer experience."
"The Influx team is professional, reliable, and impressively well versed in our complex product. I’m truly satisfied and see this as a long term partnership."
The US based healthcare app keeping Hospitals & healthcare staff connected.
Read the case study →
Fast, on-brand support to major global sporting events.
How we help SaaS & tech →
"Influx helps us troubleshoot and resolve customer issues within 15 minutes after hours."
On demand, 24/7, omnichannel support
See our Motortrend case study →
Burst coverage resolves 2,800+ seasonal backlog with 92%+ CSAT
See our Threadless case study →
Fast, on-brand support to major global sporting events.
How we help SaaS & tech →
Tipsy Elves scales support during peak season
Read the case study →
ResetSmile optimizes customer support with Influx
Read the case study →
Six brands, one streamlined customer service solution.
Read the case study →
The #1 health app helping people become their best selves.
See our YAZIO case study →
Premium fashion achieves global growth.
Read the case study →
Find out how we support scaling brands customer experience globally.
Blenders scales 24/7, globally with Influx
Read the case study →
Casely improves CSAT with Influx
Read the case study →
End-to-end eCommerce support on demand
Read the case study →
Ethical & sustainable fashion brand with 2x global growth & 96% CSAT.
What our clients say →
The eco-conscious brand maintaining customer trust with fully managed Human + AI support.
See our Koh case study →
"We absolutely crushed our year over year SLAs, responding to customers quicker than ever before."
Read ClassPass case study →
"The quality of Influx agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance."
"The team combines deep technical expertise handling everything from complex network troubleshooting to rapid incident response with a genuine focus on relationships."
“With Influx handling support, we’ve stayed focused on growth.They’ve truly elevated the customer experience at Autopilot.”
"The frontline support team provided by Influx has been a pivotal component of our growth strategy as a B2B/Enterprise startup."
Multi-award winning cleaning brand. Over 100,000 5 star reviews.
See the 5 star reviews →
"The Influx team consistently demonstrates exceptional professionalism, serving as outstanding representatives of our organisation in every interaction."
Daniel, Dpt. Delivery Manager, 8 yrs with Influx
Contract options that match your margins
Be ready for growth, exactly when you need it. Whether it’s preparing for seasonal spikes, 24/7 coverage, or an extension to your internal team, we offer fully flexible month-to-month contracts across all channels like chat, voice, and social media.
For full channel capabilities, get in touch →
Shanna, Delivery Director, 10 yrs with Influx
Management and training included
Reduce your management overhead while improving service flexibility. Our end to end management system helps us hire, onboard, train and scale employees quickly to save you time and money. Fully managed support as you need them with no hidden fees.
For exact price breakdowns, get in touch →
Monifa, Team Leader, 6 yrs with Influx
Save time and money with seamless integrations
Launch faster while we seamlessly connect to your existing helpdesks and social channels. Save time and money on lengthy onboarding processes and get fully up and running in less than one week without setup and connection fees.
For exact technical integrations, get in touch →
Renardo, Team Leader, 7 yrs with Influx
Expert support that’s accountable and affordable
Curb burnout and give your in-house team room to breathe. As an outsourced support partner, we act fast to match your voice, values and style. Serve your customers with the same quality of service as you would – without breaking the budget.
For exact customer support plans, get in touch →
How Influx works
1. Tell us your business needs
Detail your support needs in our get a quote form, our team will get in touch to set up a call.
2. We build your tailored solution
Work with our sales team to create a customized CX plan that best fits your support needs.
3. Get started in 1 week
We handle the onboarding and training - so you can prepare to scale in as little as one week.
Flexible support solutions, customized to your business needs.
See how Influx builds full-service, fully-managed customer support solutions for growing businesses, everywhere.
Ready to try Influx? Contact sales →
Meshki supports 589% business growth with 24/7 global CX support
How an ethical follow-the-sun model delivers top tier results
Partnered with Influx since 2023
Exceptional service! The return process for Meshki was easy to navigate & quick to deliver results. The person who helped me was understanding and provided excellent customer service. You can tell the people who work for Meshki truly care about the satisfaction of their customers!
See how MESHKI achieved >90 CSAT while working with Influx. Read the case study →
Frequently Asked Questions
Pricing is based on ticket volume and scope. For teams handling 500+ tickets per month, pricing is a predictable monthly fee. We can evaluate pricing for your organisation in a short discovery call.
Influx is a fully-managed solution. You pay per agent but you’re getting access to a complete support operation where the single agent is doing the daily work, while regularly managed by a team leader (included), who’s managed by a service manager (also included). Influx also provides consistency. So if the agent quits, we bring in a new agent in 1 week. Same for the team leader. Influx clients get consistent outcomes and automated improvements - more resolutions, improved resolution rate, improved CSAT - while paying per agent.
It depends on the speciality required, but level 2 agents usually cost 15-20% more than level 1 agents. Custom-recruited technical specialties - IT specialists or Shopify API experts for example usually cost around $17/hour. Contact us for custom solution pricing though or a quick demo - pricing depends on scope of work and the product they’re supporting. Highly technical products typically require a more specialized agent doing level 2 work for example.
No, there are no additional setup fees or onboarding fees. Onboarding is free. We only charge per agent, per response or per hour.
Our lowest price is $9.09/hour for a single agent, and that’s with our talent as a service offering, digital only, set hours. Access the full service operation with full flexibility at a cost of $2,100/month/agent which works out to $11.93/hour for a single agent - 50% of our clients choose this plan. There are no startup fees. All plans are month to month and include the entire support operation (team leader, service manager, monthly changes). This is for level 1, digital agents. Contact sales to confirm solution pricing or to get pricing for voice, level 2 agents, technical support, or custom plans of 4+ agents.
The typical starting invoice (for the first month of service) is usually $999 for Support as a Service, $2,100 for a single dedicated agent or $4,200 for two dedicated agents. This is invoiced for the upcoming first month of service.
We charge for the upcoming month of service. Our first invoice gets sent out after the first day of training. Onboarding looks like this: discovery call (free) -> kickoff call with service team (free) -> recruitment & agent selection (free) -> first training meeting with agents (receive first monthly invoice here). There is one simple monthly charge. No onboarding fees.
Same price as everything else. You might consider an AI solution to help with daily surges though to respond to level 1 messages related to seasonal offers, which will keep the overall costs down.
With Influx.com you’re paying per agent, but you’re getting a complete support operation, including management of the agent and improvement and service operations.
Here’s a simple comparison of working with Influx vs hiring and managing yourself:
With Influx, you’re paying: $2,100 per agent/month
$0 extra for management, QA, training, systems improvements (all included)
With an in-house team, the costs pile up: Agent salary (US/UK example): $3,000–4,000/month (entry-level customer support)
Employer on-costs (benefits, payroll tax, equipment, office, HR): +20–30% → $600–1,200/month
Dedicated team lead/manager: $5,000–7,000/month (if 5–8 agents, adds $600–1,400 per agent/month)
QA + systems/process optimization: usually requires another specialist or shared resource, ~$1,000/month equivalent
👉 So, a realistic in-house cost per agent “fully loaded” = $4,500–6,000/month.
If you want to hire freelancers yourself, there’s usually a considerable management overhead, for example here:
Freelancer (low-cost offshore) Monthly cost: $1,200 Extra management & QA: You manage (~$800–1,200 of your own time or manager overhead) Hidden costs: Recruiting, training, turnover All-in total: $2,000–2,500
Freelancer (higher-skill) Monthly cost: $2,000 Extra management & QA: Same as above Hidden costs: Same as above All-in total: $3,000+
Influx Monthly cost: $2,100 Extra management & QA: Included Hidden costs: None (done for you) All-in total: $2,100
Our results
See how companies work with Influx to deliver flexibility and scale.
Meshki supports 589% business growth with ethical near-shore service model & achieves 95% CSAT
24/7 coverage with a fully managed support team of 8 agents across 3 regions
95% CSAT achieved through fully managed Zendesk audits and macros updates
Read more client testimonials or case studies
Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
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