Build a support team
Hire a complete team all at once: agents, management, training, QA, specialists, and more. Combine ‘Support as a Service’ with a team of product experts who can proactively troubleshoot, resolve and improve your overall customer experience.
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Our trained agents work across all support channels - email, chat, voice, and social media - while using your existing support systems and help desks. Individual agents usually start with email or chat conversations, then expand into voice, social media, and proactive troubleshooting after a couple months of experience.
Monthly pricing moves with inbound volume
Your support team combines both dedicated specialists with a flexible Support as a Service layer that moves with inbound volume automatically. Pay a fixed monthly amount for dedicated specialists and pay per response for Support as a Service. Flexibility also allows us to offer burst coverage.
Management and training included
All of our agents go through a three step recruiting process and meet weekly with their local manager. In addition, each client has at least one team lead who proactively trains and onboards every agent assigned to their account. Learn more about our people and values.
Ready to start now
Our Support as a Service business allows us to help companies almost immediately. Initial training usually takes one week before we can start sending live responses. We always send tickets in draft mode before moving to live responses. Learn more about how we learn your business.