Fully managed customer support
Influx provides a complete customer support operation. The best agents working for you, 24/7.
Training, management and QA included. Always on, always flexible, with month to month pricing.
Stay flexible during every stage of growth, with teams that grow with you.
TRUSTED CX PARTNER FOR BRANDS FROM STARTUP TO SCALE
ACHIEVE INBOX ZERO - DONE
“Influx is a key partner. We’re now generating 93% CSAT across all accounts, inbox zero, and ten minute response times, globally. Thank you Influx!”
Dane Burgess, Head of Customer Support at Linktree
See how Linktree partnered with Influx to provide 24/7 global support coverage with a team of two agents initially, then grew to a team of 10.
BRAND MATCH
Customer support, your way
When it comes to customer support, one size doesn’t fit all. Influx understands this, providing a flexible service that adapts to your specific needs and systems. We don’t just support; we enhance and grow with your business, taking your established processes and scaling them to new heights.
Lara, Customer Support, 2 yrs with Influx
FLEXIBILITY
Service excellence, elevated
Ever had a customer support experience that felt different — where the quality of service shone through? At Influx, our 24/7 support goes beyond problem-solving, we prioritize exceptional customer care, ensuring your customers always feel valued and satisfied.
Gabriel, Recruiter, 3 yrs with Influx
GLOBAL COVERAGE
24/7 support, global coverage
Our worldwide network of Influx support agents operates within their local time zones, ensuring they’re fresh, alert, and ready to engage with your customers at optimal times. This means extended support hours for your customers and a happier, healthier work-life balance for our teams.
Ana, Customer Support, 2 yrs with Influx
Why Influx?
Brand alignment
Our agents become your brand ambassadors. We speak your language and reflect your company’s values.
Proven experience
Trust in our proven track record. We bring years of experience to deliver consistently exceptional service.
Seamless integration
Influx adapts to your current systems, amplifying your existing processes. See all of our integrations.
Case studies
See how companies work with Influx to deliver flexibility and scale.
24/7 coverage from 76 agents achieve 49% reduction in first response time
24/7 coverage with a fully managed support team of 8 agents across 3 regions
After-hours coverage with dedicated agents for 142% ticket increase via live chat and email
24/7 email and live chat support achieve 94% CSAT with social media experts
Improved first response time by 10x while experiencing 16,954% growth via 24/7 support
Read more client testimonials or case studies
More solutions
Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
6 dedicated agents handle 100% customer support for email, live chat, and voice
After hours support and burst coverage for seasonal backlog after 200%+ customer growth
Building a remote support team with consistent culture, standards, and performance
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support