WordPress support for themes and plugins

24x7 support as a service

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Complete WordPress support on demand

We provide a complete support operation on demand. This means that we handle all of the agent management, training and coverage to provide 24/7 support. Many WordPress clients have at least six agents working on their account at the same time, plus managers.

 

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Multichannel support

If your help desk connects to a channel, we can support it. This means we can talk to your customers on Facebook, in-app chat and more. We can also support the comment pages on ThemeForest and CodeCanyon.

 

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Scalable coverage with elastic pricing

We charge per response using elastic monthly pricing. This means you pay each month based on your support volume and not based on a fixed head count. As volume goes up - usually at the beginning of the year, or if you launch a new product or update - we can handle extra volume. As your volume goes down - usually around the holidays or weekends - you still only pay for output.

Sean corey 370b4dda7dd9a75631e06ca49e2a17478b74710e9f958e8805e0e63ccfa053e8
“Influx has been an incredible asset to our company. They worked hard to really learn our products and they delivered our customers with quality and timely support. They are the perfect solution for any company looking to free up some time by outsourcing their product support. Highly recommend!”
Sean Corey
Founder of TrueThemes and Karma Theme with 28,000+ Sales on ThemeForest

Some of our WordPress clients

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