case studies
See how brands work with Influx to deliver fast, high-quality support at scale.
Spoonflower case study: 91% CSAT for 3,200~ tickets p/month with scale-up capacity for seasonal spikes
See how Spoonflower partnered with Influx to achieve a CSAT of 91% on 3,200~ tickets p/month.
Full Focus case study: Reduced ticket response time 6x while growing 3x and keeping the human touch with Support as a Service
Read how Full Focus partnered with Influx to get on top of the backlog and grow 300+% .
Saturn case study: 24/7 coverage for 15,600+ ticket backlog with 10 Zendesk agents
See how Saturn scaled from 5 to 22 Influx agents while providing 24/7 coverage and back office support with help desk experts.
AKKO case study: After-hours coverage for 142% ticket increase via live chat and email
See how Influx used after-hours coverage to tackle a 142% ticket increase via live chat and email with a perfect brand match.
Biteable case study: 24/7 support with 2-minute resolution time and 90% CSAT
How Biteable, a video building community with 4 million+ members, works with Influx to provide 24/7 support and sales with a median response time of four minutes.
AnimalHouse Fitness case study: Maintain inbox zero with great brand match for social media coverage
See how AnimalHouse Fitness works with Influx to maintain inbox zero and handle social media inquiries with excellent brand match.
Bearpaw case study: 100% customer support for 2x seasonal ticket spikes
See how Bearpaw works with Influx to handle 2x seasonal spikes for email, live chat, and voice with 91% CSAT.
Manly Bands case study: 24/7 support and sales, two-minute live chat response times
Influx delivers 24/7 support and sales with 5 minute response times for this eCommerce business running on Shopify.
Brand Access case study: 95%+ CSAT for 8500+ tickets per month
See how Brand access partnered with Influx for complete customer support of 8500+ tickets per month with 95%+ CSAT!
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