case studies

See how brands work with Influx to deliver fast, high-quality support at scale.

Case Study

Full Focus case study: Reduced ticket response time 6x while growing 3x and keeping the human touch with Support as a Service

Read how Full Focus partnered with Influx to get on top of the backlog and grow 300+% .
Case Study

Asana Rebel case study: 100% customer support in 6 languages across 7 platforms

See how Asana Rebel handled 8x growth in 2020 while continuing to deliver multi-language, multi-channel customer support with Influx.
Case Study

Saturn case study: 24/7 coverage for 15,600+ ticket backlog with 10 Zendesk agents

See how Saturn scaled from 5 to 22 Influx agents while providing 24/7 coverage and back office support with help desk experts.
Case Study

AKKO case study: After-hours coverage for 142% ticket increase via live chat and email

See how Influx used after-hours coverage to tackle a 142% ticket increase via live chat and email with a perfect brand match.
Case Study

Biteable case study: 24/7 support with 2-minute resolution time and 90% CSAT

How Biteable, a video building community with 4 million+ members, works with Influx to provide 24/7 support and sales with a median response time of four minutes.
Case Study

AnimalHouse Fitness case study: Maintain inbox zero with great brand match for social media coverage

See how AnimalHouse Fitness works with Influx to maintain inbox zero and handle social media inquiries with excellent brand match.
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Bearpaw case study: 100% customer support for 2x seasonal ticket spikes

See how Bearpaw works with Influx to handle 2x seasonal spikes for email, live chat, and voice with 91% CSAT.
Case Study

Manly Bands case study: 24/7 support and sales, two-minute live chat response times

Influx delivers 24/7 support and sales with 5 minute response times for this eCommerce business running on Shopify.
Case Study

Brand Access case study: 95%+ CSAT for 8500+ tickets per month

See how Brand access partnered with Influx for complete customer support of 8500+ tickets per month with 95%+ CSAT!