case studies
See how brands work with Influx to deliver fast, high-quality support at scale.
Biteable case study: 24/7 support with 2-minute resolution time and 90% CSAT
How Biteable, a video building community with 4 million+ members, works with Influx to provide 24/7 support and sales with a median response time of four minutes.
AnimalHouse Fitness case study: Maintain inbox zero with great brand match for social media coverage
See how AnimalHouse Fitness works with Influx to maintain inbox zero and handle social media inquiries with excellent brand match.
Linktree case study: 93% CSAT for 24/7 coverage in 5 languages
See how Linktree works with Influx for 24/7 coverage to achieve 93% CSAT for tier-2 tickets and inbox zero.
Bearpaw case study: 100% customer support for 2x seasonal ticket spikes
See how Bearpaw works with Influx to handle 2x seasonal spikes for email, live chat, and voice with 91% CSAT.
Manly Bands case study: 24/7 support and sales, two-minute live chat response times
Influx delivers 24/7 support and sales with 5 minute response times for this eCommerce business running on Shopify.
Brand Access case study: 95%+ CSAT for 8500+ tickets per month
See how Brand access partnered with Influx for complete customer support of 8500+ tickets per month with 95%+ CSAT!
Winkl case study: Instant live chat support with a 94% customer feedback rating
See how Winkl partners with Influx to deliver 1m 15s response time averages over live chat 20/7.
Karbon case study: Delivers 24/7 worldwide customer support with 80%+ CSAT and 2,000 conversations a month
See how Karbon managed 3x growth with Influx to deliver 24/7 live chat support.
Threadless case study: Burst coverage resolves 2800+ seasonal backlog with 92%+ CSAT
See how Threadless handled a 200+% growth spurt, while moving to a fully remote operation in 2020 with Influx.
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