Client Testimonials
Global brands trust Influx to scale their support, protect their brand and delight customers.
Read on to see how fast-growing brands flex and scale with Influx.
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Brands going on-demand with Influx
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“While growing like crazy, we needed an outsourcing partner that would handle everything we threw at them on short notice - 24/7, new launches, multiple languages, custom troubleshooting and workflows. Influx nailed it with their flexible service model, exceptional agents and trusty management layer that felt like an extension of our own management team.”
“Influx’s quality of work and positive attitude is the perfect solution to provide that first line of support for our customers 24/7, globally. Partnering with Influx has helped us take a majority of ticket load volume off our internal team, all while delivering excellent customer experiences. For us, one of the best benefits is their recruitment and management of awesome agents.”
“During a period of rapid growth, Influx scaled our CX team quickly with high-quality agents who not only cleared our backlog but also brought a proactive, solutions-focused mindset. What I value most is the direct access I have to the team—open communication and regular catch-ups ensure we’re always aligned with our evolving business needs.”
“Influx jumped in right before our busiest season and handled the pressure like pros. They quickly helped us get on top of our backlog and keep response times short. Their team blends right in—supporting our users with care and consistency. With Influx, our brands tone of voice stays strong and our users feel the difference.”
“Working with Influx has been an absolute game-changer for our organization. From the very first day, their professionalism and proactive communication raised the bar for what we expect from a support partner. The team combines deep technical expertise—handling everything from complex network troubleshooting to rapid incident response—with a genuine focus on relationships, making every interaction smooth and productive. Clients consistently praise Influx agents for their professionalism, empathy, and clear communication. That level of service has become a true differentiator for our brand. Ultimately, Influx has become a cornerstone of our promise to deliver seamless, high-quality service.”
“Influx has been a trusted partner to Corpay for over four years, supporting our ANZ Fleet business with both digital customer service and, more recently, phone support. They consistently meet or exceed our SLAs, and they do so with professionalism, attention to detail, and a level of efficiency that’s truly impressive. What sets Influx apart is their ability to seamlessly integrate into our operations while maintaining a strong focus on customer experience. I never have to worry about whether they’re delivering — they just get it done. Their team is dependable, responsive, and committed to high-quality outcomes. We see them as a natural extension of our own, and I wouldn’t hesitate to recommend them.”
“Influx has been a key partner in helping us scale without compromising on service.Their flexible, high-quality team delivers consistent results we can rely on. With Influx handling support, we’ve stayed focused on growth.They’ve truly elevated the customer experience at Autopilot.”
“Influx’s ability to outperform even office-based BPOs, despite operating remotely, speaks volumes about their capabilities. It is evident that they take their commitment to our success seriously, consistently delivering results that not only meet but often exceed expectations.
As we continue to grow and evolve, we are genuinely appreciative of Influx’s dedication and efforts in serving us. We look forward to a future of continued collaboration, where together, we can achieve new heights of success.”
“Beyond the outstanding agents, the operational and quality management features of the partnership were comprehensive and beneficial. These features provided additional assurance that everything was operating smoothly. I strongly recommend that any organizations seeking a flexible, cost-effective, and high-quality BPO team consider partnering with Influx.”
“The Influx team has been an invaluable asset to our department. Their ability to consistently deliver accurate, timely, and client-focused information has greatly enhanced our service delivery. Since partnering with them, we’ve seen a significant reduction in response time backlogs, which has allowed my team to refocus our efforts on core responsibilities, particularly the allocation of sign language interpreters to clients. The Influx team consistently demonstrates exceptional professionalism, serving as outstanding representatives of our organisation in every interaction. Their contribution has made a measurable difference, and we deeply value the partnership”
“Partnering with Influx.com has been a game-changer. They’ve taken over 99% of our customer support, which has allowed me to focus fully on growing the business. The Influx team is professional, reliable, and impressively well-versed in our complex product. Communication is seamless, response times are fast, and the quality of service has elevated how customers perceive our brand. I’m truly satisfied and see this as a long-term partnership.”
“My first year at CASELY was tough. We had just experienced a seriously high-growth holiday season and were finding it a challenge to respond to customers fast enough. Partnering with Influx has been a game changer! Within our first month ,we were able to reduce our response time from ~10hrs. to 1hr.
CASELY has grown 16,594% over the last 3 years – and having that extra layer of support has been instrumental in bringing our CX to the next level.”
"Influx has made all the difference in our metrics and in the satisfaction of our customers. It's a great solution."
Natalie Fockel, Director of Customer Experience at Michael Hyatt & Company
“We had a pretty major growth spurt during 2020 – Covid paired with the usual seasonality of online retail meant we were finding it a challenge to get on top of the backlog. Influx has been a fantastic addition to our operation.
In 2020 our internal team went remote and Influx’s remote, work from home solution was able to fit in seamlessly without missing a beat. It’s really been a simple experience – we’ve been able to maintain a 90+% CSAT, while staying flexible and giving our customers the high-quality support experience they expect.”
Threadless is a 3-sided eCommerce marketplace connecting artists, consumers, printers and distributors.
“The number one reason I like working with Influx is because it’s simple. They work with you to make sure you’re doing what’s best for your company in your eyes.”
“The quality of Influx agents has been fantastic. Their remote, work from home solution really has been top notch. We’ve been able to build a CX team with consistent culture, standards and performance.”
“Getting started with Influx was really easy. We started with a simple Support as a Service team, which has now become a 5+ agent dedicated team working alongside Support as a Service agents. We’re now delivering fast resolutions at all hours, across all channels, while covering seasonal bumps and launches.”
MotorTrend Group specializes in enthusiast brands MotorTrend, Hot Rod and Roadkill. Read the case study →
“Influx is much more than another vendor. They have such great people. I think that’s the thing I love about working with Influx. From sales implementation to the day to day operations, I’m working with good people with Influx. We staff externally first – going heavy with Influx, and as light as we can with everything else.”
“Our Influx team has been phenomenal. They assess all chats as they come in and make informed decisions on their own. When a customer tells us something is broken, they roll up their sleeves, figure out what the issue is, then work directly with our engineers to solve the underlying problem.”
Biteable is the world’s simplest video maker. Read the case study →
“Influx has been a fantastic partner. We’ve been able to scale our service without sacrificing quality. This past year, we saw a significant spike. Working with Influx, we managed to support that spike seamlessly with their end-to-end solution.”
“Our Influx agents go deep to process returns and exchanges. They interpret grey area scenarios and answer customer questions in detail. We continue to get rave reviews from our customers. So much of our new business is customer referrals.”
Profitable in one year, disrupting the wedding ring market with superior customer service. Read the case study →
“With Influx, we can provide high-quality customer service at all hours. We use a combination of CSAT, CES and NPS to track and improve quality, and we’re now meeting or surpassing our goals 24/7.”
Koala - the mattress company with over 14,000 five-star customer reviews. Read the case study →
“Even our customers are surprised sometimes by how fast we respond and fix issues for our iOS apps. The Influx team is fast and reliable, allowing our team to focus more on the proactive stuff.”
Bonobo is the exclusive app developer for Moleskine, $1 Billion+ market cap. 50% valuation growth in the last two years. Read the case study →
“Influx helps us troubleshoot and resolve customer issues within 15 minutes after hours. One of my favorite things is I don’t have to constantly update them on how they should answer new types of questions. They learn from my Inbox. I’m not spending time emailing them on a daily or weekly basis.”
“Working with Influx has allowed us to scale up 24/7 support quickly while delivering a thoughtful and helpful experience. Intercom + Influx delivers fast resolutions for all of our customers.”
Raised $11+ Million over four rounds. Next generation practice management software for accounting firms. Read the case study →
“Influx allows us to support eCommerce seasonality with confidence. They work closely with our internal operation to provide high-quality support for our customers when we need it, which has allowed us to build out our global operation through all stages of growth.”
“We absolutely crushed our year over year SLAs, responding to customers quicker than ever before. The Influx team was flexible, agile, accommodating, and reliable. We were honoured to work alongside such dedicated and committed team members. We couldn’t have had such a successful Q1 without Influx’s help.”
Transforming the fitness industry, ClassPass has raised $285 million Series E funding in January 2020. Read the case study →
“Influx has had a hugely positive impact on our operation and ultimately our customers. They’ve been the motor running our ship allowing our champs to spread out, focus on complex enquiries and build cadence in delivering quality responses while our company goes through continuous change and growth.”
Driving Growth with CX on Demand
See how companies work with Influx to deliver flexibility and scale.
Meshki supports 589% business growth with ethical near-shore service model & achieves 95% CSAT
26 fully managed agents across 4 regions achieve 93% CSAT in 5 languages
24/7 coverage with 10 dedicated Zendesk agents working as help desk experts
100% end-to-end omnichannel customer support in 6 languages across 7 platforms
95%+ CSAT for 8500+ tickets per month with specialized management support
76 agents resolve 250,000+ tickets per month with 24/7 coverage, surpassing KPIs
10 agents resolve 27,000+ conversations p/month, then quickly scale 2x in one month
Read more client testimonials or case studies
Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support
6 dedicated agents handle 100% customer support for email, live chat, and voice
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
24/7 coverage with a fully managed support team of 8 agents across 3 regions
Building a remote support team with consistent culture, standards, and performance