Client Testimonials

“While growing like crazy, we needed an outsourcing partner that would handle everything we threw at them on short notice - 24/7, new launches, multiple languages, custom troubleshooting and workflows. Influx nailed it with their flexible service model, exceptional agents and trusty management layer that felt like an extension of our own management team.”

“During a period of rapid growth, Influx.com scaled our CX team quickly with high quality agents who cleared our backlog and brought a proactive, solutions focused mindset. What I value most is the direct access I have to the team open communication and regular catch ups ensure we’re always aligned with our evolving business needs.”

“Influx jumped in right before our busiest season and handled the pressure like pros. They quickly helped us get on top of our backlog and keep response times short. Their team blends right in supporting our users with care and consistency. With Influx, our brands tone of voice stays strong and our users feel the difference.”

“Working with Influx has been an absolute game changer for our organization. From the very first day, the professionalism and proactive communication raised the bar for what we expect from a support partner. The team combines deep technical expertise handling everything from complex network troubleshooting to rapid incident response with a genuine focus on relationships, making every interaction smooth and productive. Clients consistently praise Influx agents for their professionalism, empathy, and clear communication. That level of service has become a true differentiator for our brand. Ultimately, Influx has become a cornerstone of our promise to deliver seamless, high quality service.”

“Influx has been a trusted partner to Corpay for over four years, supporting our ANZ Fleet business with both digital customer service and, more recently, phone support. They consistently meet or exceed our SLAs, and they do so with professionalism, attention to detail, and a level of efficiency that’s truly impressive. What sets Influx apart is their ability to seamlessly integrate into our operations while maintaining a strong focus on customer experience. I never have to worry about whether they’re delivering — they just get it done. Their team is dependable, responsive, and committed to high quality outcomes. We see them as a natural extension of our own, and I wouldn’t hesitate to recommend them.”

“Influx has been a key partner in helping us scale without compromising on service.Their flexible, high quality team delivers consistent results we can rely on. With Influx handling support, we’ve stayed focused on growth.They’ve truly elevated the customer experience at Autopilot.”

“Influx’s ability to outperform even office based BPOs, despite operating remotely, speaks volumes about their capabilities. It is evident that they take their commitment to our success seriously, consistently delivering results that not only meet but often exceed expectations.

As we continue to grow and evolve, we are genuinely appreciative of Influx’s dedication and efforts in serving us. We look forward to a future of continued collaboration, where together, we can achieve new heights of success.”

“Beyond the outstanding agents, the operational and quality management features of the partnership were comprehensive and beneficial. These features provided additional assurance that everything was operating smoothly. I strongly recommend that any organizations seeking a flexible, cost-effective, and high quality BPO team consider partnering with Influx.”

“The Influx team has been an invaluable asset to our department. Their ability to consistently deliver accurate, timely, and client-focused information has greatly enhanced our service delivery. Since partnering with them, we’ve seen a significant reduction in response time backlogs, which has allowed my team to refocus our efforts on core responsibilities, particularly the allocation of sign language interpreters to clients. The Influx team consistently demonstrates exceptional professionalism, serving as outstanding representatives of our organisation in every interaction. Their contribution has made a measurable difference, and we deeply value the partnership”

“Partnering with Influx has been a game changer. They’ve taken over 99% of our customer support, which has allowed me to focus fully on growing the business. The Influx team is professional, reliable, and impressively well versed in our complex product. Communication is seamless, response times are fast, and the quality of service has elevated how customers perceive our brand. I’m truly satisfied and see this as a long term partnership.”