Fully managed ecommerce support

Deliver 24/7 omnichannel customer support experience - at scale. Stay flexible with fully managed support operations in a simple month-to-month format.

Need a simple, low-cost solution to get started? Try Support as a Service or part time agents.

Trusted by growing eCommerce brands, globally

CX excellence for growing brands

Extend your in-house team with a support operation that’s trained to live and breathe your brand voice. Delight your customers with teams trained to respond to your customers exactly as you would.

We operate differently from other BPOs. Influx builds bespoke teams from a talented pool of existing staff, from agents and team leaders, to managers.

Our talent comes from countries with native-level English, and undergo extensive and ongoing training.

We’re a complete operation on demand that improves automatically. Through three levels of management we get to know your organisation inside out.

From training to QA, all teams are fully managed by us – so you can 2x your team without compromising quality.

Choose your coverage and build your team based on your current business needs. Flex up and down as needed with operational flexibility.

Scale easily with simple month to month pricing and no lock-in contracts.

Brand match

An extension of your brand

Our agents are experienced, thoughtful, and always on-brand.

We know how important every customer interaction is to your growth, so we hire people you can trust to represent your business with professionalism and care.

See what Clients say →

Ana, Customer Support, 3 yrs with Influx

Trusted partner

Extend your CX team seamlessly

Forget the headache of hiring, managing, and scaling an in-house support team. Influx handles the entire layer.

Recruitment, training, QA, scheduling - done for you.

See what Clients say →

Atika, Customer Support, 4 yrs with Influx

Scale fast

Scale fast without slowing down

Influx helps you scale support without skipping a beat.

Our teams flex with your volume, allowing you to scale your team up on a month-to-month basis with no added fees.

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Lara, Customer Support, 3 yrs with Influx

Meshki x Influx deliver 95% CSAT with a 24/7, near-shore CX model

How an ethical follow-the-sun model delivers top tier support

95% CSAT

Meshki's score after Influx

Partnered with influx since 2023

Exceptional service! The return process for Meshki was easy to navigate & quick to deliver results. The person who helped me was understanding and provided excellent customer service. You can tell the people who work for Meshki truly care about the satisfaction of their customers!

Tayler, Meshki Customer