Pre-holiday planning guide (2023)

Navigate the holidays and create better customer support experiences for your customers. Conquer seasonality with confidence!

Preparing for the busy season? Smart.

Customers are shopping earlier than ever. Prepare now to support your customers throughout the holidays and beyond.

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Scale your support with seasonal solutions

Flexible support teams designed to help grow your business.


Get ahead of backlog

Stay ahead of customer queries and resolve customer issues before they build up. Learn more.


Go 24/7

Respond to customer questions faster with a support team that takes you around the clock.


No lock-in contracts

Deliver a flexible customer experience at scale with no lock-in contracts. Get started now.


Start in one week

We pre-train agents to work with new clients. Clear the inbox or launch a long term solution.

Laurin Thompkin
Head of Customer Support, CASELY

“My first year at CASELY was tough. We had just experienced a seriously high-growth holiday season and were finding it a challenge to respond to customers fast enough. Partnering with Influx has been a game changer! Within our first month ,we were able to reduce our response time from ~10hrs. to 1hr.

CASELY has grown 16,594% over the last 3 years – and having that extra layer of support has been instrumental in bringing our CX to the next level.”

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The hidden cost of going it alone


of support leaders are finding it harder to recruit and retain high-quality talent right now.

Get the insights →


of brands that outsource do so to reduce costs and get access to a team of experts.

See 2023 data →


of companies who made a bad hire reported an average of $14,900 in wasted money.

Read the blog post →

Get help with seasonal spikes

See how we scale with hundreds of high-growth businesses during the holidays.

Seasonal scale-up coverage for 2800+ ticket backlog while maintaining 92%+ CSAT
Dedicated agents enable internal team to focus on the business during 142% growth
24/7 coverage for 15,600+ ticket backlog with 10 Zendesk agents and back office support

Deliver high-quality, seasonal support at scale

Grow your support operation with fast, flexible solutions. 24/7 support teams working on-demand.