Pre-holiday planning guide (2023)
Navigate the holidays and create better customer support experiences for your customers. Conquer seasonality with confidence!
Preparing for the busy season? Smart.
Customers are shopping earlier than ever. Prepare now to support your customers throughout the holidays and beyond.
Scale your support with seasonal solutions
Flexible support teams designed to help grow your business.
Get ahead of backlog
Stay ahead of customer queries and resolve customer issues before they build up. Learn more.
Go 24/7
Respond to customer questions faster with a support team that takes you around the clock.
No lock-in contracts
Deliver a flexible customer experience at scale with no lock-in contracts. Get started now.
Start in one week
We pre-train agents to work with new clients. Clear the inbox or launch a long term solution.
Laurin Thompkin
Head of Customer Support,
CASELY
“My first year at CASELY was tough. We had just experienced a seriously high-growth holiday season and were finding it a challenge to respond to customers fast enough. Partnering with Influx has been a game changer! Within our first month ,we were able to reduce our response time from ~10hrs. to 1hr.
CASELY has grown 16,594% over the last 3 years – and having that extra layer of support has been instrumental in bringing our CX to the next level.”
The hidden cost of going it alone
of support leaders are finding it harder to recruit and retain high-quality talent right now.
of brands that outsource do so to reduce costs and get access to a team of experts.
of companies who made a bad hire reported an average of $14,900 in wasted money.
Get help with seasonal spikes
See how we scale with hundreds of high-growth businesses during the holidays.
Seasonal scale-up coverage for 2800+ ticket backlog while maintaining 92%+ CSAT
Dedicated agents enable internal team to focus on the business during 142% growth
24/7 coverage for 15,600+ ticket backlog with 10 Zendesk agents and back office support
Deliver high-quality, seasonal support at scale
Grow your support operation with fast, flexible solutions. 24/7 support teams working on-demand.
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
24/7 coverage with a fully managed support team of 8 agents across 3 regions
6 dedicated agents handle 100% customer support for email, live chat, and voice
Building a remote support team with consistent culture, standards, and performance
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support