Inbound Trainer
Kenya
Inbound Trainer
Influx provides on-demand customer service for brands and tech companies, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives.
We seek a trainer to design and deliver training material for our team. The position reports to the Training Manager. Someone with a teaching background and training experience is highly suitable for this role.
Duties and responsibilities
- Provide training, mentoring, and support services to the team.
- Designs, delivers, and evaluates training programs for agents and managers.
- Develop and implement training and professional development programs.
- Create, select, and develop curriculum and other resources for training programs.
- Leads, motivates, trains, and manages a team of agents to exceed our clients, their customers, and Influx experience and KPI targets.
- Review customer-led interactions and implement opportunities to exceed support and customer delight journeys.
- Be the subject matter expert on clients' policies, products, services, and technology including internal Influx brand, systems, and policies.
- Build a culture of support, ownership, and engagement to drive overall success
Requirements for the role
- Excellent written and oral communication skills
- Computer and Technology-savvy
- Receptive and Passionate about learning and self-improvement
- Committed to working in a full-time position
- Competitive spirit in achieving and exceeding daily targets
Benefits
- The flexibility of working from home, this a remote and full-time position
- Work with clients in the USA, EU, and elsewhere
- Extensive opportunities to learn from, and work with, high-performing colleagues
- Career opportunities! We're fast-growing with roles and positions to grow into
Internet and Device Requirements:
- Internet Speed of 40-50 Mbps / Upload Speed - 30 Mbps
- System: Windows 10 or more. 32 -bit Operation system
- RAM 8GB or more
- Processors - Intel Core i5 or up
- Laptop (No Chromebook, Linux OS, or Desktop)
- Wired headset
- Quiet working environment
If this sounds like you or someone you know, the application link is below! Apply now!
Apply Here
Meshki supports 589% business growth with ethical near-shore service model & achieves 95% CSAT
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
24/7 coverage with a fully managed support team of 8 agents across 3 regions
6 dedicated agents handle 100% customer support for email, live chat, and voice
After hours support and burst coverage for seasonal backlog after 200%+ customer growth
Building a remote support team with consistent culture, standards, and performance
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support