Fully managed technical support
Influx provides a complete customer support operation. The best agents, delivering 24/7 support with lightning-fast SLAs.
Fast, fully-managed tier 1 support with month to month pricing.
We resolve issues, assist customers, and optimize your digital platforms so you can focus on growth.
TRUSTED CX PARTNER FOR BRANDS FROM STARTUP TO SCALE
ACHIEVE INBOX ZERO - DONE
“We’re now generating 93% CSAT, inbox zero, and 10-min response times, globally. Thank you Influx!”
Dane Burgess, Head of Customer Support at Linktree
See how Linktree partnered with Influx to provide 24/7 global support coverage with a team of two agents initially, then grew to a team of 10.
TAILORED
Level 1 support, tailored to your needs
Influx tech support agents work exclusively with your team, ensuring seamless integration into your workflows. We only hire the top 1% of talent, ensuring we provide skilled technical support tailored to your industry.
Lara, Customer Support, 3 yrs with Influx
FLEXIBILITY
Proactive and scalable tech support
Our agents go beyond reactive troubleshooting, they help prevent issues before they arise. From optimizing performance to securing your systems, we ensure your technology supports your business goals.
Ready to learn more? Get in touch →
Gabriel, Recruiter, 4 yrs with Influx
EXPERTISE
Technical expertise you can rely on
Our tech support agents specialize in WordPress, Shopify, managed hosting, cybersecurity, and disaster recovery—covering everything from setup and troubleshooting to security and backups.
Ana, Customer Support, 3 yrs with Influx
Why Influx?
Reliable & Secure
Our team follows industry best practices to ensure uptime, security, and smooth user experiences.
Scalable & fast
Dedicated agents, trained to support your business, available in 1 week.
Seamless support
From troubleshooting to customization, we handle technical queries efficiently and adeptly.
Case studies
See how companies work with Influx to deliver flexibility and scale.
24/7 coverage from 76 agents achieve 49% reduction in first response time
24/7 coverage with a fully managed support team of 8 agents across 3 regions
After-hours coverage with dedicated agents for 142% ticket increase via live chat and email
24/7 email and live chat support achieve 94% CSAT with social media experts
Improved first response time by 10x while experiencing 16,954% growth via 24/7 support
Read more client testimonials or case studies
More solutions
Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support
6 dedicated agents handle 100% customer support for email, live chat, and voice
After hours support and burst coverage for seasonal backlog after 200%+ customer growth
Meshki supports 589% business growth with ethical near-shore service model & achieves 95% CSAT
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
Building a remote support team with consistent culture, standards, and performance
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions