Influx pricing
Use our simple, pay-as-you go pricing model to match cost with revenue. All plans include training and management with month to month flexibility.
Need 20+ agents? Easy efficiency at scale →
Trusted CX partner, from startup to scale.
Daniel, Dpt. Delivery Manager, 8 yrs with Influx
Contract options that match your margins
Be ready for growth, exactly when you need it. Whether it’s preparing for seasonal spikes, 24/7 coverage, or an extension to your internal team, we offer fully flexible month-to-month contracts across all channels like chat, voice, and social media.
For full channel capabilities, get in touch →
Shanna, Delivery Director, 10 yrs with Influx
Management and training included
Reduce your management overhead while improving service flexibility. Our end to end management system helps us hire, onboard, train and scale employees quickly to save you time and money. Fully managed support as you need them with no hidden fees.
For exact price breakdowns, get in touch →
Monifa, Team Leader, 6 yrs with Influx
Save time and money with seamless integrations
Launch faster while we seamlessly connect to your existing helpdesks and social channels. Save time and money on lengthy onboarding processes and get fully up and running in less than one week without setup and connection fees.
For exact technical integrations, get in touch →
Renardo, Team Leader, 7 yrs with Influx
Expert support that’s accountable and affordable
Curb burnout and give your in-house team room to breathe. As an outsourced support partner, we act fast to match your voice, values and style. Serve your customers with the same quality of service as you would – without breaking the budget.
For exact customer support plans, get in touch →
How Influx works
1. Tell us your business needs
Detail your support needs in our get a quote form, our team will get in touch to set up a call.
2. We build your tailored solution
Work with our sales team to create a customized CX plan that best fits your support needs.
3. Get started in 1 week
We handle the onboarding and training - so you can prepare to scale in as little as one week.
Flexible support solutions, customized to your business needs.
See how Influx builds full-service, fully-managed customer support solutions for growing businesses, everywhere.
Ready to try Influx? Contact sales →
Meshki supports 589% business growth with 24/7 global CX support
How an ethical follow-the-sun model delivers top tier results
Partnered with Influx since 2023
Exceptional service! The return process for Meshki was easy to navigate & quick to deliver results. The person who helped me was understanding and provided excellent customer service. You can tell the people who work for Meshki truly care about the satisfaction of their customers!
See how MESHKI achieved >90 CSAT while working with Influx. Read the case study →
Influx pricing FAQs
Influx AI Agent Management is a fully managed bundle of services that continuously improves the AI agent you already use (e.g. Gorgias, Intercom). We combine human expertise, context engineering, and performance benchmarking to keep your AI accurate, on-brand, and reliable.
No. Influx works on top of your existing platform (Gorgias, Intercom Fin, Zendesk etc). There’s no rip-and-replace and no disruption to your current workflows.
No. Influx AI Agent Management is a service-led solution supported by a dashboard and reporting. A designated person will manage your existing AI agent for you. They monitor performance, review real support conversations, and make ongoing improvements to keep the AI accurate and on brand. You receive a weekly report with clear insights, what was changed, and what is improving. The dashboard supports the work, but the optimisation itself is human-led.
Context engineering is how we give your AI agent the right information and rules to answer correctly. Most AI agents fail due to missing, poorly structured or outdated context. We structure, maintain, and update AI context for you continuously to ensure results remain accurate even when the knowledge base changes/is updated.
Built-in AI requires ongoing optimization and maintenance. Influx provides: * Human-led optimisation * Safe testing before changes go live * Continuous monitoring and benchmarking * Regular updates as policies and products change
We recommend a suite of human support agents in combination with an AI Agent and AI Agent Manager. AI Agent management includes a dedicated human who manages and optimises the AI agent itself, keeping answers accurate, and on brand.
Dedicated support teams is a separate Influx offering, which can be combined with AI Agent Management service.
To avoid bad AI agent replies, we test changes in the influx simulator, monitor live performance, and deploy improvements within a day, proactively improving/mitigating negative customer experience.
Most policy, product, or promotion changes are reflected in the AI Agent within 24 hours.
The AI Agent escalates intentionally and passes full context to a human, so agents can resolve issues faster without repeating questions.
Case studies
See how companies work with Influx to deliver flexibility and scale.
Meshki supports 589% business growth with ethical near-shore service model & achieves 95% CSAT
24/7 coverage with a fully managed support team of 8 agents across 3 regions
95% CSAT achieved through fully managed Zendesk audits and macros updates
Read more client testimonials or case studies
Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
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