How it works
Influx provides a complete support ops team, available on demand. We answer tickets for you, 24/7, with simple month to month pricing.
We work with eCommerce, SaaS, and tech companies. See clients.
TRUSTED BY STARTUPS TO ENTERPRISE
Case Studies
See how companies work with Influx to deliver flexibility & scale.
Reduced 48hr response time by 6x while growing 300+% with dedicated agents
24/7 support and burst coverage for 20,000 tickets via 30 dedicated agents
Improved first response time by 10x while experiencing 16,954% growth via 24/7 support
100% customer support for 2x seasonal ticket spikes from 6 dedicated agents
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
Burst coverage resolves 2800+ seasonal backlog with 92%+ CSAT after 200%+ customer growth
76 agents resolve 250,000+ tickets per month with 24/7 coverage, surpassing KPIs
Read more client testimonials or case studies
FUTURE PROOF
Support operations built for growth
Empower your in-house team to do their best work. Reduce team burnout, fill coverage gaps and stay on top of backlog. Be prepared for anything with support teams on demand.
Learn how Threadless works with Influx to manage seasonal spikes.
FULLY MANAGED
Training and management included
Let your in-house management focus on growth with fully trained and managed customer support teams. Be prepared for all customer inquiries and free up your in-house team to take business growth to the next level. See how Brand Access works with Influx to achieve a 95% CSAT.
ELASTIC SERVICE
Operational flexibility that’s fast and affordable
Choose your coverage and build your team based on your current business needs. Flex up and down as needed with operational flexibility. Scale easily with simple month-to-month pricing and no lock-in contracts.
24/7
Customer support that’s always on
Create a complete global support operation with 24/7 coverage that covers after hours support and weekend support. Our multilingual, multiregional teams provide omni-channel support including voice, chat, email, and social media.
See how Asana Rebel works with Influx to deliver support in 6 languages.
BRAND MATCH
Quality support experiences on brand and at scale.
Integrate knowledgable agents that respond to inquiries the same way a member of your in-house team would. We learn your brand voice and handle every interaction exactly how you want us to.
See how Full Focus works with Influx to ensure the perfect brand match.
FAST ONBOARDING
Launch in one week
Have a team ready to go in as little as one week with pre-trained agents ready to onboard quickly and learn your business. Shift your focus to building your business with a dedicated and scalable support team.
Let Influx help with customer support, enterprise call centers and sales teams on demand.
How Influx works
Getting started with Influx is easy. Launch a fully flexible support ops team in six simple steps
1. Book a call
Have a quick and easy consultation with our team to receive a customized support plan for your business.
2. Plan your team
Working together, we map out your CX strategy and build a team based on your unique business needs.
3. Set KPIs
Meet your Influx management layer to plan onboarding and training. We work with you to set tangible benchmarks.
4. Train once
Train your team on business processes, your service, product and brand voice, while we test your helpdesk and workflow.
5. Go live
With your approval, we go live. Your multichannel support team is ready to ramp up and start managing your support queues.
6. Review
Regular QA and feedback with your team leaders ensures that your systems and workflow see continuous improvement.
Sample experience
We work with high-growth brands to build exceptional support experiences, 24/7, as they grow and iterate as a business.
Angela Trinidad
Director of People and Culture,
Sendle
“Influx has had a hugely positive impact on our operation and ultimately our customers. They’ve been the motor running our ship allowing our champs to spread out, focus on complex enquiries and build cadence in delivering quality responses while our company goes through continuous change and growth.”
conversations per month
scale in one month
Delivering a flexible customer experience on brand and at scale.
See how Biteable, Karbon and Michael Hyatt and Co. all partner with Influx to scale, flex and grow their business fast.
Ready to try Influx? Contact sales →
Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
