Support outsourcing for brands

Influx is a trusted service partner for Australian brands. We’re based in Melbourne, Australia, with teams located in 15 countries, providing 24/7, follow-the-sun support ops, with all management and training included. Start with just one agent or ten.

Influx is a month to month service provider that improves your CX,
culture and operational standards. Simple and flexible.

Trusted by Australian businesses

Support outsourcing for every stage of growth

Support as a Service

Scale your support with ease using Support as a Service. A cost-effective and flexible solution that grows with your business.

Learn more →

Dedicated agents

Engage customers with high-performance support teams focused only on your business in a flexible month-to-month format.

Learn more →

Custom CX

Tailored support teams that match your unique business needs. Scalable support solutions for maximum efficiency.

BRAND MATCH

Results driven outsourcing teams

Set your standards, expectations and KPIs. Your team matches your exact workflow, while automatically improving over time. Influx’s support outsourcing uses three levels of management to work autonomously.

DEDICATED OUTSOURCING TEAMS

Hire a full team at once

Onboarding Influx is similar to onboarding a single agent, but then our team manages all the subsequent training, management and onboarding. If you need to hire a team of 20 people, outsourcing lets you move quickly.

OUTSOURCING WITH NO CONTRACTS

No commitments, cancel anytime

Keep things flexible by hiring month to month. Support outsourcing companies like Influx hire dynamically to match your inbound ticket needs, while also allowing you to experiment with new channels with pre-trained experts. Your upfront costs are significantly lower.

FLEXIBLE OUTSOURCING PRICING

Stay on budget

Our agents are based in Indonesia, Jamaica, Brazil and Kenya, where living costs are significantly lower than in the US, Canada, Australia or Western Europe. Outsourcing with distributed teams helps you keep costs low. Get in touch to learn more about pricing.

Our results

94%

Blenders achieved a 94% CSAT with Influx while handling 20,000 ticket seasonality burst.

Learn more →

250K

Classpass was able to resolve over 250,000 tickets in one month by partnering with Influx.

Read the case study →

Sendle stays flexible using Influx during 3x peaks, maintaining 1 hour response times.

Learn more →

Sample experience

We work with high-growth brands to build exceptional support experiences, 24/7, as they grow and iterate as a business.

Angela Trinidad
Director of People and Culture, Sendle

“Influx has had a hugely positive impact on our operation and ultimately our customers. They’ve been the motor running our ship allowing our champs to spread out, focus on complex enquiries and build cadence in delivering quality responses while our company goes through continuous change and growth.”

27K+

conversations per month

scale in one month

Read the case study →