Support outsourcing for brands
Influx is a trusted service partner for Australian brands. We’re based in Melbourne, Australia, with teams located in 15 countries, providing 24/7, follow-the-sun support ops, with all management and training included. Start with just one agent or ten.
Influx is a month to month service provider that improves your CX,
culture and operational standards. Simple and flexible.
Trusted by Australian businesses
Support outsourcing for every stage of growth
Support as a Service
Scale your support with ease using Support as a Service. A cost-effective and flexible solution that grows with your business.
Dedicated agents
Engage customers with high-performance support teams focused only on your business in a flexible month-to-month format.
Custom CX
Tailored support teams that match your unique business needs. Scalable support solutions for maximum efficiency.
BRAND MATCH
Results driven outsourcing teams
Set your standards, expectations and KPIs. Your team matches your exact workflow, while automatically improving over time. Influx’s support outsourcing uses three levels of management to work autonomously.
DEDICATED OUTSOURCING TEAMS
Hire a full team at once
Onboarding Influx is similar to onboarding a single agent, but then our team manages all the subsequent training, management and onboarding. If you need to hire a team of 20 people, outsourcing lets you move quickly.
OUTSOURCING WITH NO CONTRACTS
No commitments, cancel anytime
Keep things flexible by hiring month to month. Support outsourcing companies like Influx hire dynamically to match your inbound ticket needs, while also allowing you to experiment with new channels with pre-trained experts. Your upfront costs are significantly lower.
FLEXIBLE OUTSOURCING PRICING
Stay on budget
Our agents are based in Indonesia, Jamaica, Brazil and Kenya, where living costs are significantly lower than in the US, Canada, Australia or Western Europe. Outsourcing with distributed teams helps you keep costs low. Get in touch to learn more about pricing.
Our results
Blenders achieved a 94% CSAT with Influx while handling 20,000 ticket seasonality burst.
Classpass was able to resolve over 250,000 tickets in one month by partnering with Influx.
Sendle stays flexible using Influx during 3x peaks, maintaining 1 hour response times.
Sample experience
We work with high-growth brands to build exceptional support experiences, 24/7, as they grow and iterate as a business.
Angela Trinidad
Director of People and Culture,
Sendle
“Influx has had a hugely positive impact on our operation and ultimately our customers. They’ve been the motor running our ship allowing our champs to spread out, focus on complex enquiries and build cadence in delivering quality responses while our company goes through continuous change and growth.”
Case studies
See how companies work with Influx to deliver flexibility and scale.
Read more client testimonials or case studies
More solutions
Ready to try Influx? See more solutions →
Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.