case studies
See how brands work with Influx to deliver fast, high-quality support at scale.
ettitude case study: End-to-end eCommerce support on demand.
See how ettitude manages sales spikes and seasonality with Influx to grow their sustainable eCommerce brand globally.
99designs by Vista case study: Building a remote support team with consistent culture, standards, and performance.
See how 99designs, the world's largest graphic design platform uses Influx to support their highly engaged design community.
ClassPass case study: 76 agents resolve 250,000+ tickets per month, surpassing KPIs
Influx resolved 250,000+ tickets per month for ClassPass with a dedicated team of 76 agents. Learn more about the partnership here.
Motor Trend on Demand Case Study: 24/7 omnichannel support with 2x burst coverage
How Motor Trend on Demand, the #1 destination for automative content, works with Influx to deliver fast, 24/7 support across platforms.
Koala case study: After Hours Email and Chat Support Powering 70%+ NPS
Koala, the highest-rated mattress retailer in Australia, works with Influx to provide after hours email and chat support powering 70%+ NPS.
Blenders case study: 24/7 dedicated support and burst coverage for 20,000 tickets
Blenders Eyewear partnered with Influx to scale, flex and grow their business faster and gain a 94% CSAT.
Sendle case study: 10 agents resolve 27,000+ conversations per month, then scale 2x in one month
10 agents close 27,000+ conversations per month, then scale 2x in one month for the holidays
Bonobo case study: fast app support and bug reporting for iOS, 24/7
See how Influx delivers fast in app support and bug reports for iOS, 24/7 with 1000+ resolutions per month.
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