Case Studies

See how brands work with Influx to deliver fast, high-quality support at scale.

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Case Studies Threadless case study: Burst coverage resolves 2,800+ seasonal backlog with 92%+ CSAT See how Threadless handled a 200+% growth spurt, while moving to a fully remote operation in 2020 with Influx.

Case Studies 99designs by Vista case study: Building a remote support team with consistent culture, standards, and performance. See how 99designs, the world's largest graphic design platform uses Influx to support their highly engaged design community.

Case Studies Motor Trend on Demand Case Study: 24/7 omnichannel support with 2x burst coverage How Motor Trend on Demand, the #1 destination for automative content, works with Influx to deliver fast, 24/7 support across platforms.

Case Studies Sendle case study: 10 agents resolve 27,000+ conversations per month, then scale 2x in one month 10 agents close 27,000+ conversations per month, then scale 2x in one month for the holidays

Case Studies Bonobo case study: fast app support and bug reporting for iOS, 24/7 See how Influx delivers fast in app support and bug reports for iOS, 24/7 with 1,000+ resolutions per month.