case studies
See how brands work with Influx to deliver fast, high-quality support at scale.
Winkl case study: Instant live chat support with a 94% customer feedback rating
See how Winkl partners with Influx to deliver 1m 15s response time averages over live chat 20/7.
Karbon case study: Delivers 24/7 worldwide customer support with 80%+ CSAT and 2,000 conversations a month
See how Karbon managed 3x growth with Influx to deliver 24/7 live chat support.
Threadless case study: Burst coverage resolves 2800+ seasonal backlog with 92%+ CSAT
See how Threadless handled a 200+% growth spurt, while moving to a fully remote operation in 2020 with Influx.
ettitude case study: End-to-end eCommerce support on demand.
See how ettitude manages sales spikes and seasonality with Influx to grow their sustainable eCommerce brand globally.
99designs by Vista case study: Building a remote support team with consistent culture, standards, and performance.
See how 99designs, the world's largest graphic design platform uses Influx to support their highly engaged design community.
Motor Trend on Demand Case Study: 24/7 omnichannel support with 2x burst coverage
How Motor Trend on Demand, the #1 destination for automative content, works with Influx to deliver fast, 24/7 support across platforms.
Blenders case study: 24/7 dedicated support and burst coverage for 20,000 tickets
Blenders Eyewear partnered with Influx to scale, flex and grow their business faster and gain a 94% CSAT.
Sendle case study: 10 agents resolve 27,000+ conversations per month, then scale 2x in one month
10 agents close 27,000+ conversations per month, then scale 2x in one month for the holidays
Bonobo case study: fast app support and bug reporting for iOS, 24/7
See how Influx delivers fast in app support and bug reports for iOS, 24/7 with 1000+ resolutions per month.
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