How it works
Influx provides a complete customer support operation. The best agents working for you, 24/7.
Training, management and QA included. Always on, always flexible, with month to month pricing.
Stay flexible during every stage of growth, with teams that grow with you.
Trusted by startups to enterprise
Delivering a flexible customer experience on brand and at scale.
Blenders Eyewear partnered with Influx to scale, flex and grow their business fast.
Ready to try Influx? Get in touch →
Respond fast to every customer
Our trained team responds quickly to every customer issue, question or complaint. We act exactly as you train us to act, helping with refunds, reorders, onboarding, and pre-sales. See how our clients used fast response times to grow 3x in one year, and become a market leader.
Management and training included
Every agent reports to a local manager, while we also use a client-specific manager to run client-specific training, QA and reviews. With custom reports to track agent success, we ensure continuous improvement in performance. Learn more about how we learn your business.
Make your existing team even better
We only provide support as you need us. While many of our clients want us to be the first line of support for all inquiries, we can also provide service during coverage gaps and on demand if a team member calls in sick or over the holidays.
Use your existing help desk
Our system connects directly to your own help desk. We connect to all major help desks including Zendesk, Intercom, Help Scout and Freshdesk. Our team can follow any of your existing processes including escalations, feedback and bug flagging.
Flexibility built for high-growth brands
Start with a small team, then expand only as you need us. We can manage just email, then quickly expand into chat, voice, social media and customer onboarding.
How to get started - launch in one week
We pre-train agents to start with new clients quickly. Our onboarding team can build an initial multi-region team in just one week. To learn more about how to get started and onboarding, get in touch with our sales and onboarding team.
See how Support as a Service can help grow your business.
Sample experience
We work with high-growth brands to build exceptional support experiences, 24/7, as they grow and iterate as a business.
Angela Trinidad
Director of People and Culture,
Sendle
“Influx has had a hugely positive impact on our operation and ultimately our customers. They’ve been the motor running our ship allowing our champs to spread out, focus on complex enquiries and build cadence in delivering quality responses while our company goes through continuous change and growth.”
conversations per month
scale in one month
Case studies
See how companies work with Influx to deliver flexibility and scale.
76 agents resolve 250,000+ tickets per month with 24/7 coverage, surpassing KPIs
24/7 dedicated support and burst coverage for 20,000 tickets via 30 agents
Building a remote support team with consistent culture, standards, and performance
10 agents resolve 27,000+ conversations per month, then quickly scale 2x in one month
End-to-end eCommerce support on demand with 4.63 customer satisfaction rating
Read more client testimonials or case studies
Hire full-service teams on demand
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
Meshki supports 589% business growth with ethical near-shore service model & achieves 95% CSAT
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
24/7 coverage with a fully managed support team of 8 agents across 3 regions
6 dedicated agents handle 100% customer support for email, live chat, and voice
After hours support and burst coverage for seasonal backlog after 200%+ customer growth
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support