24/7 Customer Support

Influx offers a complete customer support operation on demand. Get 24/7 support coverage with management and training included. Our system is elastic with pay-as-you-go pricing.

Delivering a flexible customer experience on brand and at scale.

Blenders Eyewear partnered with Influx to scale, flex and grow their business fast.

Ready to try Influx? Contact sales →

Respond fast to every customer

Our trained team responds quickly to every customer issue, question or complaint. We act exactly as you train us to act, helping with refunds, reorders, onboarding, and pre-sales. See how our clients used fast response times to grow 3x in one year, and become a market leader.

Management and training included

Every agent reports to a local manager, while we also use a client-specific manager to run client-specific training, QA and reviews. With custom reports to track agent success, we ensure continuous improvement in performance. Learn more about how we learn your business.

Make your existing team even better

We only provide support as you need us. While many of our clients want us to be the first line of support for all inquiries, we can also provide service during coverage gaps and on demand if a team member calls in sick or over the holidays.

Use your existing help desk

Our system connects directly to your own help desk. We connect to all major help desks including Zendesk, Intercom, Help Scout and Freshdesk. Our team can follow any of your existing processes including escalations, feedback and bug flagging.

Flexibility built for high-growth brands

Start with a small team, then expand only as you need us. We can manage just email, then quickly expand into chat, voice, social media and customer onboarding.

How to get started - launch in one week

We pre-train agents to start with new clients quickly. Our onboarding team can build an initial multi-region team in just one week. To learn more about how to get started and onboarding, get in touch with our sales and onboarding team.

Sample experience

We work with high-growth brands to build exceptional support experiences, 24/7, as they grow and iterate as a business.

Angela Trinidad
Director of People and Culture, Sendle

“Influx has had a hugely positive impact on our operation and ultimately our customers. They’ve been the motor running our ship allowing our champs to spread out, focus on complex enquiries and build cadence in delivering quality responses while our company goes through continuous change and growth.”

27K+

conversations per month

scale in one month

Read the case study →