Services industry customer & operation support
24/7 customer & operations support tailored for the services industry. From healthcare services navigating patient queries, to entertainment providers offering round-the-clock customer engagement.
Fully-managed support teams to ensure your customers receive the care they deserve, whenever they need it. Get started →.
Trusted by growing service providers, globally
Delightful customer experiences
Service support
Efficient support, billing and account operations. We tackle day-to-day support, backlogs and spikes, removing growth bottlenecks. Our support teams are your growth catalyst, letting you focus on your business.
Atika, Customer Support, 3 yrs with Influx
Run a more efficient operation
Service delivery
We take care of any workflow. From scheduling appointments to managing logistics, we ensure smooth operations. We’re the link between your customers, vendors, and partners, syncing every interaction.
Ana, Customer Support, 2 yrs with Influx
Why Influx?
See why we’re a trusted service partner for start-ups and scale-ups.
Flexible plans
Pay per ticket or pay per agent. We can also help with large-scale operations.
Month-to-month
A flexible way to deliver an exceptional customer experience at scale with no lock-in contracts.
Brand match
Our agents become your brand ambassadors. We speak your language and reflect your company’s values.
Fully-trained
We handle the onboarding and training - so you can prepare to scale in as little as one week.
Fully-managed
Our experienced managers provide training, QA, re-training and performance management.
Top 1% of agents
We recruit and filter new agents based on soft skills and the ability to navigate tricky customer conversations. We only hire the top 1% of agents.
Omnichannel support
Agents for every occasion: email, helpdesks, live chat, social, and voice/phone.
Angela Trinidad
Director of People and Culture,
Sendle
“Influx has had a hugely positive impact on our operation and ultimately our customers. They’ve been the motor running our ship allowing our champs to spread out, focus on complex enquiries and build cadence in delivering quality responses while our company goes through continuous change and growth.”
See how service providers work with Influx to deliver exceptional customer service
24/7 email and live chat support achieve 94% CSAT with social media experts
100% customer support in 6 languages across 7 platforms for complete end-to-end support
24/7 support for tier-1 and tier-2 tickets and bug reporting with 67% first touch resolutions
24/7 coverage for fast app support, QA, and bug reporting for iOS on 3 continents
24/7 coverage from 76 agents achieve 49% reduction in first response time
24/7 support with 78% one-click resolutions and 4.63 customer satisfaction rating
Read more client testimonials or case studies
Hire services support and operations agents
Make your support ops fast, flexible and ready for anything with experienced 24/7 support teams working month to month.
93% CSAT for 24/7 coverage in 5 languages from 26 agents in 4 regions
24/7 coverage with a fully managed support team of 8 agents across 3 regions
6 dedicated agents handle 100% customer support for email, live chat, and voice
After hours support and burst coverage for seasonal backlog after 200%+ customer growth
Building a remote support team with consistent culture, standards, and performance
After-hours email and live chat coverage with 70% NPS via dedicated and SaaS support