How it works

Influx provides a complete support ops team, available on demand. We answer tickets for you, 24/7, with simple month to month pricing and perfect brand match.

Launch a Support as a Service team or Dedicated Team
in 1 week with a trusted service partner:

Trusted by growing brands to scale their CX operation

Brand-first excellence

An extension of your team (and brand)

Extend your in-house team with a support operation that’s trained to live and breathe your brand voice. Manage your inbox with dedicated teams trained to respond to customers exactly as you would.

See how Meshki built a team with Influx to effectively learn their brand voice and unique style.

Read the case study →

Scale as you need

On-demand flexibility and scale

Choose your coverage and build your team based on your current business needs. Flex up and down as needed with operational flexibility. Scale easily with simple month to month pricing and no lock-in contracts.

Ready to learn more? Get in touch →

Gabriel, Recruiter, 4 yrs with Influx

Launch in 1 week

Launch fast with confidence

With 1000+ support experts and managers around the world (and comprehensive brand training), Influx.com is ready to launch as soon as you are.

See how 99designs partnered with Influx to create an on-brand support team with consistent culture, standards, and performance.

Read the case study →

Atika, Customer Support, 4 yrs with Influx

Full service solutions

Management and training included

Get flexible support on-demand and on your terms. Each support member reports to a local manager, while a brand specific CX manager keeps your team upskilled on your offering. From training to QA, teams are fully managed by us to meet your customer needs.

How we learn your business →

Shanna, Delivery Director, 9 yrs with Influx

How Influx works

Getting started with Influx is easy. Launch a fully flexible support ops team in six simple steps

1. Book a call

Have a quick and easy consultation with our team to receive a customized support plan for your business.

2. Plan your team

Working together, we map out your CX strategy and build a team based on your unique business needs.

3. Set KPIs

Meet your Influx management layer to plan onboarding and training. We work with you to set tangible benchmarks.

4. Train once

Train your team on business processes, your service, product and brand voice, while we test your helpdesk and workflow.

5. Go live

With your approval, we go live. Your multichannel support team is ready to ramp up and start managing your support queues.

6. Review

Regular QA and feedback with your team leaders ensures that your systems and workflow see continuous improvement.

FAQs

What kind of support do you offer?

We provide fast, flexible, 24/7 customer support across email, chat, phone, SMS, and social media. Choose from full-time or part-time coverage — all managed by us, aligned with your brand, and available in one week.

Can I scale my team up or down?

Yes. Our month-to-month plans are built for flexibility. Scale up during busy seasons, scale down during quieter months — no penalties, no lock-in contracts.

How do you match our brand voice?

Every agent completes immersive training on your tone, workflows, and customer expectations. We build a custom playbook, run hands-on training, and review draft responses before go-live to ensure your brand voice is consistent in every reply.

How do you ensure quality?

We monitor performance through:

Weekly or monthly QA reviews
Monthly employee assessments
Biweekly coaching sessions
Real-time feedback loops

We continuously refine training and reporting to meet your KPIs.

How quickly can we get started?

You can launch in as little as 1 week. We have pre-trained, pre-vetted agents ready to join your team, fast.

Do you offer multilingual support?

Yes. We offer support in English, French, Spanish, and more. Multilingual coverage is available with dedicated teams, with an extended lead time.

What’s included in your pricing?

All plans include:

Agent sourcing and training
Team management & leadership
QA & reporting

No setup fees. No hidden charges. Just one predictable monthly rate.

Exceptional CX aligned with your business

Blenders partnered with Influx to deliver speed, flexible and scale to their support operation while maintaining their standards and vibe. 6 years later, we’re still loyal partners through all their growth, and one big acquisition!

See how other brands work with Influx - a trusted partner for growth and operations.